Welcome to the Department of
Emergency Communications - 911 Center
We hope to be able to educate, inform and make it easier for you to utilize our services. Find out about our mission statement and philosophy and get the answers to some frequently asked questions. Bet you don't know how many agencies we serve! We'd like you to know all there is about how to report a fire and what different questions you may be asked if you were to report a medical emergency or report a crime.
We have an extensive community education program that teachers, seniors and neighbors will be interested in and we'd like you to know that we serve populations with special needs and comply with ADA requirements.
We are a CALEA Accredited Public Safety Communications Center, initially accredited on March 23, 2002 and re-accredited in 2005, 2008, 2011 and 2014.
The Onondaga County Department of Emergency Communications is scheduled for an on-site assessment as part of a program to achieve reaccreditation by verifying it meets professional standards.
Administered by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA), the accreditation program requires agencies to comply with state-of-the-art standards in the areas of policy and procedures, administration and operations.
As part of the on-site assessment, agency employees and members of the community are invited to offer comments by calling (315) 471-9619 on Wednesday, November 30, 2016, between the hours of 1:00 PM and 3:00 PM. Comments will be taken by the assessment team.
Telephone comments are limited to ten minutes and must address the agency’s ability to comply with CALEA’s standards. A copy of the standards is available for review at the Onondaga County Department of Emergency Communications, located at 3911 Central Avenue, Syracuse, NY 13215. Local contact is Accreditation Manager/Supervisor of Dispatch Operations Mary Anne Calogero. She may be contacted at (315) 435-7911.
Anyone willing to submit written comments about the ability of the Department of Emergency Communications to comply with the standards for accreditation may send them to the:
Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA)
13575 Heathcoat Boulevard, Suite 320
Gainesville, Virginia 20155-2215
or at www.calea.org
We encourage you to contact us with your comments, and hope you check our links to other
9-1-1 Centers, government sites and interesting Public Safety pages.