Statistics
Every telephone call received by the 9‑1‑1 Communications Control Center and all radio transmissions are recorded on a logging recorder device. Departmental Policy & Procedure Directive #2014 "Digital Voice Recording Reviews and Holds” specifies that copies of telephone calls and radio transmission be retained for ninety days unless a specific request is received to place a hold on the audio copy of the call.
During 2008, the Department of Emergency Communications conducted 975 incident reviews.
During 2008, the Department of Emergency communications received a total of 109 complaints regarding service. These complaints were from member agencies and from citizens. All complaints were reviewed and investigated thoroughly. Forty-six of the complaints were classified as founded after being reviewed and sixty-three complaints were classified as unfounded or not applicable. The following chart shows the number of complaints by source.
| Service Complaints |
Founded |
Unfounded |
Total |
| Member Agency |
34 |
34 |
68 |
| Citizen |
11 |
25 |
36 |
| Other |
1 |
4 |
5 |
| TOTAL |
46 |
63 |
109 |
|
