Every telephone call received by the 9‑1‑1 Communications Control Center and all radio transmissions are recorded on a logging recorder device. Departmental Policy & Procedure Directive #2014 "Digital Voice Recording Reviews and Holds” specifies that copies of telephone calls and radio transmission be retained for ninety days unless a specific request is received to place a hold on the audio copy of the call.
During 2010, the Department of Emergency Communications conducted 1147 incident reviews.
The Department of Emergency communications received a total of 54 complaints regarding service during 2010. These complaints were from member agencies and citizens. All complaints were reviewed and investigated thoroughly. After being reviewed sixteen of the complaints were classified as founded and thirty-eight complaints were classified as unfounded or not applicable. The following chart shows the number of complaints by source.
