The Bureau of Child
Support Services assists custodial parents and their children to
locate absent parents, establish paternity, obtain support for
their children, and enforce the terms of the Family Court / Supreme
Court orders of support.
600 S. State Street, 2nd Floor
Syracuse, N.Y. 13202
Walk-in Hours: Monday
through Friday, 8:30 A.M. to 4:00 P.M.
Phone: 1-888-208-4485
Customer Service Representatives are available Monday through, Friday, 8:30 A.M. through 5:00 P.M. Please call during
those hours and follow the telephone prompts.
If you are ordered to make support payments and want to file a
petition or check on a court date you should call the Onondaga
County Family Court at (315) 671-2000.
If you want to check on payment amounts, payment dates, or the
dates child support checks were mailed, you should call the New
York State Child Support Information Line at 1-800-846-0773. This
number is available 24 hours a day, 7 days per week. You
will need to provide your Social Security Number and Personal
Identification Number (PIN) to access information.
Additional child support information can be found on the New York
State Child Support Website at newyorkchildsupport.com. This
website also provides the e-mail address for the Onondaga County
Bureau of Child Support Services.
600
S. State Street, 5th Floor
Syracuse, N.Y. 13202
If you have questions regarding an IRS or New York State income
tax intercept you should call the Support Collection Unit at 1-888-208-4485.
If you receive support payments and need to change your address
or report a lost check, you should call the Support Collection
Unit at 1-888-208-4485.
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