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Online Payments
Pay for Day Care, HEAP, Medicaid, Snap/Food Stamps, or Temporary Assistance

Commissioners Office
John H. Mulroy Civic Center
421 Montgomery St.
Syracuse NY, 13202

Welcome to the Onondaga County
Department of Social Services – Economic Security

Key Information for those of you in need of or in receipt of Public Benefits during the Covid-19 pandemic. Click on the button for new information regarding your benefits!


COVID-19 Info


OTDA has created a helpline for those of you with questions regarding the


Pandemic EBT (school lunch) Benefit.


The number is 1-833-452-0096


If you are facing eviction, click on the button below for information about programs set up to help you!



Evicition Help




Save money on your phone bills with lifeline! Click on the link below for details!!



Temporary Assistance/Emergency Assistance/SNAP/HEAP/DAYCARE


People are asked to call 315-435-2700 if they want to apply for any of the above programs.  The public is asked to only come to the Civic Center in an emergency. Office hours are 8:00 a.m. to 4:00 p.m.


Clients can also email us paperwork:

People applying for SNAP benefits (food stamps) can apply by going to mybenefits.ny.gov.

  LDSS-5165 (Rev. 3/20)







Onondaga County Department of Social Services-Economic Security (DSS-ES) is pleased to inform county residents that a free mobile device application, called NYDocSubmit, is available for individuals to use to submit necessary documents at any time. This mobile application provides individuals who have applied for or are receiving DSS benefits to submit documentation to the DSS in a simple and fast way. The mobile application is available for download on Google PlayTM or the Apple App Store TM and can be used to take photos of documents and upload them to Onondaga County DS-ES.  During this time of restrictions, having the ability to submit necessary documentation from the comfort of home is essential to continue supporting families in Onondaga County.



All eligibility verification for SNAP, HEAP and Temporary assistance included but not limited to, identity verification (Birth Certificate, Social Security Card, Drivers License), income verification such as paystubs, shelter expense such as lease or rent receipt, verification of medical or daycare expenses if applicable, utility bill.


Documentation for the LOW INCOME DAYCARE program is NOT accepted through this system.


Applications for SNAP, HEAP, TA &Daycare must be submitted  via mail, mybenefits, fax or email.  Applications for all stated programs should NOT be submitted through this system.



NY Doc Submit

NY Doc Submit Spanish



Food Pantries and Meal sites:





2020-2021 Onondaga County Employment Plan






What You Should Know About Your Rights and Responsibilities - Book 1

What You Should Know About Your Rights and Responsibilities - Book 2

What You Should Know About Your Rights and Responsibilities - Book 3

Temporary Assistance Supplemental Nutrition Assistance Program Day Care
Chronic Care Medicaid Child Support
Fair Hearings Report Fraud Community Partner System
Kiosks Home Enegry Assistance Program NY my Benefits
To find out what benefits you may be eligible for, click on the mybenefits button
A Message from the Commissioner...
Sarah G. Merrick
SNAP/TA/HEAP LEP Complaint Form: https://otda.ny.gov/language/access/4987-EN.pdf

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