COVID-19 Utility Shutoff Guidelines Fact Sheet
The Home Energy Assistance Program (HEAP), also known as LIHEAP, is a federally funded energy assistance program to help low-income families meet their home energy costs. The HEAP program consists of three components – Regular HEAP, Emergency HEAP and Heating Equipment Repair and Replacement.
FOR MORE INFORMATION ON CURRENT PROGRAM DATES, INCOME AND RESOURCE GUIDELINES
VISIT THE: NYS HOME ENERGY ASSISTANCE PROGRAM (HEAP) WEBSITE
What to Expect
If you qualify your HEAP payment will be sent to your fuel/utility provider. It generally takes up to 3 months for the credit to appear on your bill.
Email Us Your Documents:
If you would like to email us documents, please read these instructions and send your documents to the email address below:
After Hour Emergency
For after hour heating emergencies please call: 211CNY (formerly Helpline) by dialing 211 or 1-844-245-1922.
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