|[View Job Specification]||[View Printable Version]|
|[Open Competitive Application]|
|JUNIOR ENTERPRISE SUPPORT SPECIALIST|
|Date Published: 04/07/2017|
|Open Competitive Examination #: 18-798||Promotional Examination #: None|
|Application Deadline: 05/02/2017||Application Filing Fee (Non-Refundable): $15.00|
ALL APPLICATIONS MUST BE FILED WITH THE ONONDAGA COUNTY PERSONNEL DEPARTMENT AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
$15.00 Non-Refundable Application Fee You are, therefore, urged to carefully compare your qualifications with the requirements for admission and file only for those examinations for which you are clearly qualified. Payable by check or money order to: “Chief Fiscal Officer,” or by VISA, MC or Discover. Cash will be accepted only if paying in person.
SALARY AND VACANCIES: Changing conditions may make it necessary to certify vacancies at higher or lower salaries than those announced.
The title currently exists in the following agencies:
Onondaga County – Department of Information Technology $51,914-$57,441
Onondaga County Water Authority - $25.50 per hour
The resulting open competitive eligible list will be used to fill vacancies in any jurisdiction where the title exists.
DUTIES: Under the direct supervision of the Director of Application Services, this position is responsible for supporting an Enterprise System or other software system(s) which is used to provide core services across an organization and on which other applications are dependent on. This position requires knowledge of current software systems, organizational policy and support standards. Does related work as required.
RESIDENCE REQUIREMENT: OPEN COMPETITIVE examination candidates must have resided in the United States of America or one of its territories for not less than one (1) month immediately preceding the date of exam. Preference in appointment may be given to local residents. Appointments to positions in some municipalities are subject to residence requirements pursuant to local laws.
MINIMUM QUALIFICATIONS: On the date of application, candidates must meet the following requirements:
OPEN COMPETITIVE QUALIFICATIONS:
A) Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelors' Degree in computer science or a closely related field; or,
B) Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s Degree in computer science or a closely related field and one (1) year of work experience, or its part time equivalent, *supporting an Enterprise System or other software system which is used to provide core services across an organization and on which other applications are dependent on.
*Note: Candidates must clearly describe on their application the qualifying software system they supported and how it provided core services across their organization.
Volunteer Experience: Volunteer experience will be allowed to substitute for paid work experience as long as the volunteer experience is equivalent in nature to the paid work experience required for the position.
SUBJECT OF EXAMINATION: The examination will consist of two parts: a rated evaluation of training and experience and a qualifying PC-administered test. You must pass the evaluation of training and experience in order to take the qualifying PC-administered test. You must pass both tests in order to be considered for appointment. Only your rating on the evaluation of training and experience will be considered when computing final scores. Onondaga County reserves the right to administer the qualifying PC administered test to only as many candidates as are needed to fill available vacancies.
Eligible candidates will be mailed instructions on how to complete the Training and Experience Questionnaire. If you do not receive your Training and Experience Questionnaire instructions by 6/1/17, please contact our office. It is from the rating of this questionnaire that candidates will receive their final score and eligibility ranking.
Part 1: Rated Evaluation of Training and Experience
You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
• Computer Programming
• Help Desk
• User Support
• Microcomputer Repair
Part 2: Qualifying Tests:
Qualifying Multiple-Choice Test of Logical Reasoning and Interpreting Instructions for Computer-Related Positions
These questions test for ability to reason logically and interpret instructions in a computer-related context. They cover verbal and quantitative reasoning, flowchart interpretation and applying written directions. The verbal and quantitative reasoning questions include logical implications (e.g., if A and B, then C) and relations (e.g., greater than). Knowledge of addition, subtraction, multiplication and division is necessary, but neither mathematical sophistication nor computational speed is needed. The flowchart interpretation questions require prior knowledge of flowchart conventions. The interpreting instructions questions provide the instructions and specific rules for applying them. All the information needed to answer the questions is presented with the questions.
Qualifying Simulation Test on Working Effectively with Others to Solve Job-Related Problems
This test requires candidates to assume the role of a staff member in an Information Technology work group who is working with colleagues during a time of change in policy or procedure, in a particular agency. During the test, candidates will be required to deal with obstacles within the working environment, which includes peer relations and the demands of handling multiple tasks. Candidates will be required to demonstrate the ability to be flexible, creative and persistent as a team player. They will also need to demonstrate the ability to cooperate, show initiative, and establish positive working relationships with peers and administrators.
Qualifying Simulation Test of User Support and Training
The test requires candidates to assume the role of a staff member in a Help Desk support unit. Candidates will be presented with a user’s problem. During the course of handling the problem, candidates will be required to: demonstrate communication skills, apply troubleshooting practices and tools, determine the appropriate level of training needed by the user, and educate the user on the proper use of computers.
Qualifying test scores may be banked and applied to future examinations for titles that require the same test plan.
RETEST POLICY FOR QUALIFYING TEST: A candidate will have one opportunity to retake the qualifying test during the life of the eligible list, but no sooner than six (6) months after failing the first qualifying test.
WAIVER POLICY FOR QUALIFYING TEST:
A) If a candidate has previously passed an IT Qualifying Test prepared by the New York State Department of Civil Service within 2 years and using the same test plan as announced, the qualifying test may be waived. A candidate requesting such a waiver must submit verifiable evidence of passing the qualifying test, including the name of the Civil Service agency that administered the test and the test date.
The qualifying test must have been administered by one of the following agencies:
• the Onondaga County Department of Personnel;
• the NYS Department of Civil Service;
• or any local municipal civil service agency within the State of New York
B) Candidates who are employees of Onondaga County, the City of Syracuse, or any agency under the jurisdiction of Onondaga County and currently hold permanent or contingent permanent competitive class status in a position that required an IT Qualifying Test using the same test plan required for this examination may be waived from the qualifying test. Such candidates must submit a written request and supply appropriate documentation as required to this office.
APPLICATION INSTRUCTIONS: Applications and credit card payment forms may be obtained in person from the Onondaga County Department of Personnel, by mail (include a self-addressed, stamped envelope) or downloaded at www.ongov.net/employment/document_center
APPLICATION FEE: Although a separate application is required for each examination number, candidates applying for more than one examination may pay all fees with a single check/money order or credit card form. You may pay by check, money order or by VISA, MasterCard, or Discover, payable to “Chief Fiscal Officer”. Cash will be accepted only if paying in person. Payment must accompany your application(s) (indicate examination number(s) on your check or money order). We do not accept applications by fax.
APPLICATION FEES ARE NON-REFUNDABLE. You are, therefore, urged to carefully compare your qualifications with the requirements for admission and file only for those examinations for which you are clearly qualified. If proofs (i.e. copy of license, certification, or transcript) are required, be sure that they accompany your application. If you want “Proof That You Submitted Your Application and/or Examination Fee”, ask for a receipt or, if mailing your application, enclose a stamped, self-addressed envelope and request a receipt.
NOTE: A bounced check fee will be charged to you for any checks returned. Unless such fees are paid in full, you will not be permitted to participate in any examination(s) or be considered for appointment from resultant eligible lists. In addition, any subsequent application fees will not be refunded unless all such fees are paid in full.
APPLICATION FEE WAIVER: Candidates who can certify that they are unemployed and primarily responsible for the support of a household, or are receiving public assistance, or are Onondaga County residents who have or are now honorably serving in the Armed Forces, National Guard or Reserves - must submit with their application an Application Fee Waiver Request and Certification form located in our office or on our website:www.ongov.net/employment/document_center
EVALUATION OF FOREIGN POST-SECONDARY EDUCATION: If your degree and/or college credit was awarded by an educational institution outside of the United States or its territories, you must provide independent verification of equivalency. A list of acceptable companies providing this service may be obtained in person from the Onondaga County Department of Personnel or downloaded at www.ongov.net/employment/document_center. You will be responsible for the required evaluation fee.
ADDITIONAL CREDIT TO CHILDREN OF FIREFIGHTERS AND POLICE OFFICERS KILLED IN THE LINE OF DUTY:
If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty, please inform this office of this matter when you submit your application for examination.
VETERAN CREDITS: War veterans applying for additional credit must submit a copy of their DD-214 (discharge papers) with their application for examination or by one month following the date of examination. Veteran’s Credit Instructions and Application Forms are available in person from the Onondaga County Department of Personnel or downloaded at www.ongov.net/employment/document_center.
APPLICATION DEADLINE POLICY: All applications along with application fees or proofs of waiver must be submitted to the Onondaga County Department of Personnel before the close of business at 4:30 p.m. on the date of last file as listed on the Examination announcement. Applications received via U.S. Mail will be accepted only if postmarked on or before the Application Deadline. Applications that are received through inter-office mail after the Application Deadline or that are submitted to any other department, office or agency and are not received in the Department of Personnel by the Application Deadline will not be accepted.
MILITARY APPLICANTS: In accordance with Section 243 of Military Law, military personnel serving on active duty in the armed forces of the United States during the filing period may be permitted to file an application for the examination after the application deadline date, but prior to the scheduled date of the examination. Contact the Onondaga County Personnel Department at (315)435-3537 for further information.
EXAM NOTICE: Candidates found eligible will be notified when and where to appear for examination. If you have not received notice of the examination location three (3) days prior to the examination, contact the Examination Unit at 435-3537. If an application is disapproved, due notice will be sent. Reasons for disapproval may be discussed with the reviewer.
EXAM RATING: When the written examination is prepared and rated by the New York State Department of Civil Service in accordance with Section 23-2 of the Civil Service Law, the provision of the New York State Civil Service Rules and Regulations will apply.
ELIGIBLE LIST: Eligible lists are established, on average, within three months after the examination date. In accordance with the New York State Civil Service Law, an eligible list must remain in existence for one year from the date of its establishment. When the eligible list is established you will be able to view the current eligible list and your status on-line by going to our website at Civil Service Exam Test Results www.ongov.net/employment/ranking.
CANDIDATE FITNESS: Inquires may be made as to character and ability of all candidates. All statements made by candidates are subject to verification. Falsification of any part of the “Application for Employment” may result in disqualification and possible legal action.
CHANGE OF ADDRESS: It is the responsibility of the candidate to notify the Onondaga County Personnel Department in writing of any change in address. Address change forms are available in the Personnel Department during normal office hours or online at www.ongov.net/employment/document_center.
MILITARY MAKE-UP EXAMINATION: Any member of the armed forces of the United States who has filed an application to compete in a scheduled competitive examination but is deprived of the opportunity to compete in the examination due to ACTIVE MILITARY DUTY can be provided with a special military make-up examination upon written request to the Onondaga County Personnel Department. The applicant must submit a copy of military orders, DD214, or other official military document that substantiates active military service at the time of the examination. Request must be no later than sixty (60) days after release from active duty.
IN ACCORDANCE WITH THE CHILD ABUSE PREVENTION ACT OF 1985, candidates for appointment to Onondaga County government positions which involve regular and substantial contact with children will be required to complete a State Central Register of Child Abuse and Maltreatment clearance form. Failure to complete this form may result in decertification of your name from this eligible list for appointments in Onondaga County.
PRE-EMPLOYMENT DRUG TESTING / BACKGROUND INVESTIGATION: May be required for appointment or promotion.