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DOCUMENTATION SUPPORT SPECIALIST
03370
(Competitive)




DISTINGUISHING FEATURES OF THE CLASS

The work involves responsibility for providing documentation services

for computer center personnel and computer systems users by researching and analyzing the procedures and applications of several computer systems functioning in the computer center, determining the data elements that need to be documented and compiling detailed written instructions according to the reader's needs.

General supervision is received from an administrative superior. The Incumbent is expected to exercise independent judgment in documentation writing, format design, technical editing and production of the support material in an area, concise and complete manner relative to meeting the needs of the reader.

Graphic design is not usually a function of this position as technical illustrations and flow charts are supplied by outside software sources. An employee in this class does not typically exercise supervision. Does related work as required.

TYPICAL WORK ACTIVITIES

Determines the documentation needs and requirements of data processing staff and other non technical personnel by researching and analyzing the computer applications and systems/subsystems and collecting and reviewing all written material related to data processing procedures.

Communicates with programming, operations and data processing personnel to discuss documentation needs and to clarify technical terms and procedures.

Writes documentation data elements in a format based on needs, vocabulary and level of expertise of the user in a manner that is clear, descriptive and readable.

Develops and designs documentation format for a manual or automatic retrieval system to allow for assembly of data elements into more than one application design.

Rewrites and reformats material supplied from outside software sources to maintain conformity with documentation standards.

Edits and proofreads original explanations and instructions for completeness, consistency and accuracy; corrects and updates materials so that it is understandable and usable and conforms to the needs of the reader.

Produces, reproduces and maintains documentation support material in an economical and efficient manner and coordinates the preparation of final copies for distribution.

Provides advice and assistance to other computer center staff relative to the organization of program and operations documentation.

Reviews the automated and manual collection and retrieval procedures with computer center personnel on a periodic basis.

FULL PERFORMANCE KNOWLEDGES SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of English, spelling and grammar.

Some knowledge of research and documentation techniques.

Some knowledge of information retrieval techniques and procedures.

Some knowledge of the use and function of the computer terminal.

Some knowledge of the procedures and techniques of technical editing.

Ability to write in a descriptive, concise and accurate manner.

Ability to read and interpret complex and technical written material.

Ability to establish and maintain effective working relationships with computer staff and other non technical personnel.

MINIMUM QUALIFICATIONS

A. Graduation from a regionally accredited or New York State registered college or university with an associate degree which must have included a minimum of twelve (12) credit hours in English, journalism, creative writing or communications; or,

B. Successful completion of 60 credit hours from a regionally accredited or New York State registered college or university which must have included a minimum of 12 credit hours in English, journalism, creative writing, or communications; or,

C. One (1) year of full time work experience or its part time equivalent in data processing documentation, advertising copy-writing, technical writing, journalism or media communications

5/80 Date of Original Composition

Review Date: