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CLIENT SOLUTIONS MANAGER
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for supporting the Enterprise systems within the jurisdiction. An employee in this class plans, organizes and controls the daily work activities of a small number of Client Services technical support staff. Under the direct supervision of the Director of Client Services, the incumbent manages, plans and consults for system needs and services. Does related work as required.
TYPICAL WORK ACTIVITIES
Schedules and manages the daily activities of Client Services personnel.
Prepares project schedules and monitors progress.
Prepares workload and progress reports related to assigned projects.
Establishes procedures for performing/modifying project tasks.
Assigns and reviews subordinates' work.
Participates in procedural planning to improve operating methods.
Consults with the Director to determine and plan for long-term system needs.
Monitors and analyzes activity and problem reports to determine where corrective measures need to be instituted to ensure client needs are met.
Develops system backup and recovery functions.
Provides technical guidance, assistance and/or training to project staff.
Maintains work standards and provides on-the-job training.
Provides technical guidance and assistance to subordinates.
Prepares written and statistical reports.
Installs new software releases and system upgrades.
Studies technical problems and recommends solutions.
Conducts project staff meetings.
Assists subordinates in the solution of complex problems such as design concepts, program writing or debugging.
Acts as a liaison between the customer and vendor.
Processes software trouble reports and analyzes the system to determine possible problem areas.
Recommends hardware and software to meet user needs.
Installs, configures and maintains desktop, laptop and PDA computer hardware, associated operating system software and peripheral equipment.
Develops and implements preventive maintenance schedules.
Trains others to install, configure and maintain desktop, laptop, server, mobile device hardware, associated software and peripheral equipment.
Tests and evaluates new desktop computer hardware, associated operating system software and peripheral equipment.
Maintains and implements internet, intranet, and extranet systems/servers.
Manages and administers servers and server utilization.
Consults with vendors and users regarding the need for hardware/software for network servers.
Consults with users to ascertain required project scopes and results.
Consults with vendors to ascertain the products available to meet the customerís needs.
Maintains inventories of computer related materials.
Develop and maintain a technical knowledgebase for technical staff and clients
FULL PERFORMANCE KNOWLEDGES SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of information systems, principles and methods of application.
Thorough knowledge of complex trouble shooting and maintenance of computer systems.
Thorough knowledge of directory structures, access methods and control, and information retrieval techniques.
Good knowledge of standard office terminology, procedures and equipment.
Good knowledge of the principles and practices of software installation and the configuration of personal computers.
General knowledge of database administration
Ability to plan and supervise the work of a staff of technical subordinates.
Ability to express ideas clearly and concisely and to prepare comprehensive and detailed written and oral reports.
Ability to understand and follow oral and written instructions.
Ability to instruct and train new employees.
Ability to instruct and train subordinate staff on new technologies and procedures.
Ability to work effectively with department staff from multiple agencies, computer technical staff, and outside vendors.
Promotional: Three (3) years of permanent competitive status as a Systems Administrator, Systems Programmer or Office Automation Analyst.
A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Baccalaureate Degree in computer science or a closely related field and three (3) years of professional level work experience, or its part-time equivalent, in systems administration, at least two (2) years of which must have been in a supervisory capacity; or,
B. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associateís Degree in computer science or a closely related field and five (5) years of professional level work experience, or its part-time equivalent, in systems administration, at least two (2) years of which must have been in a supervisory capacity; or,
C. Seven (7) years of professional level work experience, or its part time equivalent, in systems administration, two (2) years of which must have been in a supervisory capacity.