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EMPLOYMENT AND TRAINING INTAKE WORKER I
DISTINGUISHING FEATURES OF THE CLASS 0473
The work involves responsibility for assisting people in applying for locally administered employment and training programs funded by the Comprehensive Employment and Training Act. The nature of the work requires public contact work in the form of oral explanations of CETA rules, regulations and programs and advice and guidance with respect to completing applications. This class is characterized by utilizing knowledge of CETA intake rules and regulations to assist applicants who wish to enroll in CETA funded programs. Work is performed under the direct supervision of an Intake Worker II or Intake Supervisor depending on area of assignment. Employees in this class typically do not exercise supervision. Does related work as required.
TYPICAL WORK ACTIVITIES
Explains, in an interview setting, CETA rules and regulations governing all employment and training programs as well as explains various kinds of programs available.
Assists people in completing application forms by interpreting application questions.
Completes verification forms to determine eligibility or to allow supervisor to determine eligibility for programs.
Reviews referrals from New York State Employment Service for Public Service Employment programs and where that agency finds eligible applicants, completes appropriate forms and submits to appropriate personnel for further processing.
Contacts recruiting sources to notify of employment and training opportunities.
Keeps daily and monthly logs concerning client intake activity and related problems.
Hay make presentations to interested groups regarding employment and training services, rules, regulations, and eligibility criteria.
May check field verifications or property tax searches to check residency.
FULL PERFORMANCE KNOWLEDGE SKILLS, ABILITIES A14D PERSONAL CHARACTERISTICS
Some knowledge of rules and regulations of CETA rules and regulations concerning intake, recruitment, and eligibility.
Skill in interviewing for purposes of answering questions or giving explanations.
Ability to read, understand, and interpret rules and regulations and forms for purposes of giving information.
Ability to follow written and oral instructions.
Ability to make oral presentations.
Ability to relate well with others.
One (1) year of full time work experience involving responsibility for public contact such as an information aide, bank teller, or interviewer.
SPECIAL NECESSARY REQUIREMENT
When Assigned to the Syracuse Housing Authority and the Onondaga County Employment and Training Agency:
Possession of a valid Class V drivers license issued by the New York State Department of Motor Vehicles at time of appointment.