DISTINGUISHING FEATURES OF THE CLASS

The work involves the performance of moderately complex library clerical tasks and assisting patrons with both use of the library collection and general policies/procedures of the library. This class requires a greater degree of autonomy than Library Clerk I, moderate job complexity and supervisory responsibility. Work is performed under general supervision of a higher level Library Clerk or a Librarian. Supervision is exercised over Library Clerk Is, Pages and Volunteers. Does related work as required.

TYPICAL WORK ACTIVITIES

Provides information to the public on library policies and procedures.
Reviews filing, computer input and other work of pages, clerks and volunteers.
Maintains departmental work schedules and compiles data for statistical reports.
Maintains interlibrary loan records.
Inspects returned library material for damage.
Assigns and reviews work of subordinate staff.
Arranges or files materials according to library filing rules.
Performs routine searches of and updates to computer records.
Issues borrower cards according to library procedures.
Performs routine circulation, reserve and overdue functions.
Makes and checks routine arithmetic computations.
Operates office machinery such as computers, photocopiers, fax machines, reader/printers and computer printers; may
assist patrons with public access office machinery such as computers, photocopiers, fax machines, reader/printers and
computer printers.
Answers the telephone, takes messages, transfers calls.
Handles routine questions from patrons; resolves simple patron complaints.
Calls patrons to deliver messages or information on library materials.
Types cards, lists, labels, or short entries on forms or computers.
May transport books and/or library materials from one location to another within a building.
May troubleshoot clerical problems involving some independent judgment.
May be assigned responsibilities related to the collection, transmission and security of money.
May use software applications in the production of publicity materials such as bookmarks, posters or flyers.
May be assigned responsibilities related to the opening and closing of the library facility.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of office terminology, procedures and equipment as applied to library clerical work.
Good knowledge of library filing and shelving rules
Working knowledge of library services and practices.
Working knowledge of business arithmetic.
Ability to understand and follow oral and written instructions.
Ability to plan, coordinate and supervise the work of others.
Ability to assist patrons in finding general information and items within the library’s collection.
Ability to operate an alphanumeric keyboard such as a typewriter, terminal, or personal computer accurately--skilled typing is not necessary.
Tact and courtesy in dealing with staff and public.
Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS
Promotion: One (1) year of permanent competitive class status in the title of Library Clerk I.

Open-Competitive:
A. One (1) year of library clerical experience, or its part time equivalent.



06/2004 Revised