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QUALITY ASSURANCE MANAGER
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for management of the Forensic Laboratory Quality Assurance program. Under the direct supervision of the Director of Laboratories, an employee in this class has complete organizational autonomy from the technical operations of the laboratory. This position requires objectivity and a high degree of independent judgment. Work includes the analysis of problems and the implementation of solutions. Duties include the development and execution of policies and procedures concerning laboratory quality, monitoring laboratory practices to verify continuing compliance with laboratory standard operating procedures; ensuring the validation of new technical procedures; administering proficiency testing; scheduling and coordinating quality system audits and proposing corrections or improvements in the quality system. The work is performed within established professional standards with considerable independence of judgment in interpreting results insuring laboratory compliance with ASCLD/LAB, ISO-17025 and the Commission of Forensic Science accreditation requirements. The Manager is responsible for initiating and verifying all corrective action investigations involving proficiency tests and/or casework. This Manager is also responsible for facilitating the technical training of the professional staff within all sections of the Laboratory. The QA Manager is responsible for supervising Evidence Intake including updating standard operating procedures, maintaining inventory reconciliation, resolving issues with property division and administrating personnel. Does related work as required.
TYPICAL WORK ACTIVITIES
Monitors forensic laboratory practices to verify continuing compliance with laboratory policies and procedures.
Administers proficiency testing programs; responsible for interpretation of proficiency test results to include evaluation of accurate responses, formulation of corrective action plans and decisions regarding sufficient remediation.
Ensures that all forensic analysts are in compliance with applicable regulations.
Responsible for interpreting criminal procedure law regarding Discovery/Rosario requirements for criminal trials and implementing policies within the laboratory to ensure compliance with state and federal rules of evidence.
Reviews, maintains and approves standard operating procedure manuals.
Schedules and coordinates quality assurance/compliance audits.
Supervises/assigns work to personnel in Evidence Intake.
Performs administrative review of casework.
Maintains and updates the Quality Control/Assurance section of the Laboratory Standard Operating Procedures manual.
Evaluates laboratory methods and procedures in all laboratory sections before implementation.
Verifies and documents the evaluation of instrument calibration.
Maintains and verifies training records, continuing education and courtroom testimony monitoring.
Has responsibility for oversight of the laboratory document control system.
May perform scientific analyses in a forensic discipline.
May be required to testify in a court of law.
Participates in public health preparedness activities as trained and assigned.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of the principles and practices of Quality Assurance in a laboratory environment.
Good knowledge of the principles and practices of managing a quality assurance program.
Good knowledge of quality assurance concepts and techniques.
Good knowledge of laboratory safety practices.
Ability to express oneself clearly and concisely both orally and in writing.
Ability to establish and maintain an effective relationship with management and staff.
Ability to problem solve and propose solutions/corrections in the quality system.
Physical condition commensurate with the demands of the position.
Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelorís Degree in a Natural Science, Criminalistics, Forensic Science or Medical Technology and four (4) years of technical level experience, or its part-time equivalent, performing laboratory analysis in a forensic laboratory, one (1) year of which must have involved aspects of quality assurance/quality control.
Note: Possession of a Masterís degree or higher in a natural science, forensic science, criminalistics or a closely related field may be substituted for one (1) year of the required experience.
Applicants will be required to undergo a State and national criminal history background investigation which will include a fingerprint check to determine suitability for appointment. Failure to meet the standards for the background investigation may result in disqualification.
01/2014 Date Revised