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MANAGEMENT INFORMATION SYSTEMS TRAINER (SOCIAL SERVICES)
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for organizing, preparing and conducting computer based training programs for professional and paraprofessional income maintenance and social services staff members in the Department of Social Service in the function and efficient use of the Welfare Management System (WMS). An employee in this class coordinates with State and local administrators to integrate and prepare all changes, updates and new developments with available equipment, and to train employees as new equipment and specialized or general use systems become available. This employee is responsible to update information regarding state mandated benefit programs and locally administered benefit programs and all related computer applications, programs and systems. Because of the specialized State information collection and integration requirements, knowledge of the rules and regulations governing social services and public assistance programs and their application is required. The work performed in this position is distinct from other training positions in the Onondaga County Department of Social Services in that this employee must train and/or update employees in the use of specialized computer application systems and translate to these employees how the job they do manually can be accomplished more efficiently and effectively through the use of these systems. General supervision is received from an administrative superior in the Welfare Management System unit who allows the incumbent latitude and initiative for the development of the training program, its preparation and organization. Supervision of subordinates is not exercised by an employee in this class. Does related work as required.
TYPICAL WORK ACTIVITIES
Organizes, prepares and provides formal and informal training sessions and workshops for social services personnel involved with program eligibility, application review and all related data maintenance to develop and maintain skills in the utilization of the system applications, to review existing, expanded or modified applications or to introduce new application features being developed or administered by the New York State Department of Temporary Assistance using personal computers.
Conducts training sessions for staff to introduce and update them in the use of personal computer system.
Coordinates the interfacing of local department procedures with the New York State developed systems, screen integration and information input and output reports.
Assists in planning the training goals and objectives of the department based on automation system changes, new development or equipment upgrades.
Coordinates training materials, schedules training facilities and prepares training notifications for staff.
Develops and monitors automation training needs for staff when new equipment is purchased or new systems or applications to systems are developed.
FULL PERFORMANCE KNOWLEDGES, SKILLS ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of computer data base systems and applications performed on a personal computer and their use and function in government.
Good knowledge of the function and utilization of computer applications in an eligibility for benefit environment.
Good knowledge of staff training principals and techniques.
Good knowledge of benefit program requirements as mandated by Federal, State and local assistance programs.
Working knowledge of the function and operation of operating systems, network systems and telecommunications.
Ability to train user personnel in the operation and application of new, modified or expanded procedures of a computer system.
Ability to plan and develop written and oral instruction curricula relating to information systems.
Ability to prepare narrative material used in training.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships with employees, staff supervisors and agency administrators.
Physical condition commensurate with the demands of the position.
A. Two (2) years of permanent competitive class status in the title of Administrative Analyst 1 or Income Maintenance Specialist; or,
B Three (3) years of permanent competitive class status in the title of Administrative Analysis Aide (Social Services),or Income Maintenance Worker.
A Graduation from a regionally accredited college or university or business school or one accredited by the New York State Board of Regents to grant degrees with an associates degree in computer science, information technology, education, or a closely related field and two (2) years of work experience, or its part time equivalent, working with eligibility requirements for programs in a public assistance agency in the state of New York, or,
B. Four (4) years of work experience, or its part time equivalent, working with eligibility requirements for programs in a public assistance agency in the state of New York, the primary focus of the work must have been working with automated data processing systems; or
C. Three (3) years of work experience, or its part time equivalent, providing training in the use of personal computer(pc) applications.