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SENIOR SUPPORT ENFORCEMENT OFFICER
30220
(Competitive)


DISTINGUISHING FEATURES OF THE CLASS

The work involves responsibility for supervising and participating in the monitoring and enforcement of child support payments pursuant to Family Court Orders or voluntary payment agreements. Under general supervision of the Support Enforcement Supervisor, an employee in this class performs all the functional duties of a Support Enforcement Officer at a more responsible level in addition to acting as a Supervisor's assistant. Duties beyond those of a Support Enforcement Officer include reviewing all documents (violations, voluntary wage agreements, and support agreements) before submission to Family Court, distributing these documents to Support Enforcement Officers for filing in Family Court, providing assistance to staff when needed, reading and disbursing daily mail, and acting as the Support Enforcement Supervisor in the Supervisor's absence to insure the continued operation of the Support Enforcement Unit in the Office of Child Support Enforcement. An employee in this class may be sworn in as a Deputy Clerk of Family Court to facilitate the processing of paperwork. Work is reviewed by the Support Enforcement Supervisor through conference and the submission of reports. Does related work as required.

TYPICAL WORK ACTIVITIES

Performs all duties and functions of a Support Enforcement Officer.
Reviews and assists the Supervisor in the review of all Family Court petitions (such as violations, voluntary wage agreement, support agreements and modifications) completed by Support Enforcement Officers to insure the completeness and accuracy of petitions and documentation, the validity of the reason for the petition, and the inclusion of all required signatures before submission to Family Court.
Assists Support Enforcement Officers by providing guidance in performance of duties, handling work related problems, reviewing petitions drawn and assigning work.
Acts as the Support Enforcement Supervisor in the absence of the Supervisor to insure the continued operation of the Enforcement Unit by assigning and reviewing the work of the enforcement staff, handling work related problems and carrying out any necessary administrative duties.
May act as Deputy Clerk of Family Court to facilitate the processing of paperwork by attesting to copies of court orders and witnessing signatures on legal documents, summons and petitions.
May testify at court proceedings involving child support petitions, violations, etc.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of the format and procedures for completing and filing petitions and other support related documents in Family Court.
Good knowledge of interviewing techniques.
Good knowledge of the principles and techniques of financial investigations conducted via telephone, letter and search of financial or legal records.
Good knowledge of Family Court procedures and record keeping systems.
Working knowledge of State and local laws, rules and regulations as they pertain to the establishment and enforcement of child support payments.
Ability to solicit and secure the confidence and cooperation of others.
Ability to analyze facts and make logical conclusions and recommendations.
Ability to understand and apply the laws, codes and regulations pertaining to child support and enforcement.
Ability to establish effective working relationships with others.
Ability to prepare clear and concise written and oral reports.
Ability to deal with people in a professional, lawful and mature manner.
Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

Promotion:

One (1) year of permanent competitive status as a Support Enforcement Officer.

Open Competitive:

A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate's Degree, and two (2) years of work experience, or its part time equivalent, in investigation or collection work involving public contact, one (1) year of which must have involved experience in reviewing or preparing legal documents, working for or in connection with a judicial court, or a position with paralegal responsibilities; or,

B. Four (4) years of work experience, or its part time equivalent, two (2) years of which must have been in investigation or collection work involving public contact, one (1) year of which must have involved experience in reviewing or preparing legal documents, working for or in connection with a judicial court, or a position with paralegal responsibilities; or,

C. An equivalent combination of training and experience as defined by the limits of (A) and (B).

02/2015 Revised