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EMPLOYEE ASSISTANCE PROGRAM SUPERVISOR
DISTINGUISHING FEATURES OF THE CLASS
The work involves the supervision, coordination and administration of an Employee Assistance Program for participating school districts in the Onondaga- Cortland-Madison B.O.C.E.S. The incumbent in this class will supervise Program Coordinators as well as provide direct EAP services to employees and their family members. Such services include assessment, referral for treatment and follow up on employees and their family members who are experiencing problems which appear to have an adverse impact on the employees' work habits, productivity or behavior. Program and policy development and implementation, promotional procedures, public relations, crisis intervention, and supervision of professional EAP staff are critical functions of this classification. Assignments and direction are received from the Director of Personnel Relations and/or a program steering committee where applicable. Considerable latitude is allowed the incumbent to exercise initiative, judgment and creativity in areas of concern and responsibility. Supervision is exercised over a small unit of professional Employee Assistance Program Coordinators. Does related work as required.
TYPICAL WORK ACTIVITIES
Coordinates, administers and supervises an Employee Assistance Program for participating school districts and their employees.
Supervises a small unit of EAP Coordinators who assess, refer for treatment and follow up employees and their family members who exhibit problems with drug or alcohol abuse, stress, emotional or nervous conditions, family/marital problems, legal or financial problems, medical disabilities, etc.
Identifies community resources for employees' referral and establishes procedures for program participants.
Attends meetings with school administrators/boards to present the benefits and effects of the Employee Assistance Programs.
Provides direct EAP services to clients to include, assessment and referral for employees and their family members who may exhibit actions which impair the ability to be mutually productive both to themselves and their employer.
Conducts orientation sessions with participating district administrations, supervisors and employee groups.
Develops a resource of public and private sector agencies which treat a wide variety of human problems that can be used as referrals.
Provides training for school district management, supervisors, and unions in areas of identifying employees with problems and how to approach them to get help with problems.
Attends Employee Assistance Program Central Committee meetings and provides program analysis through collation of data and/or written reports.
Maintains necessary records as required for evaluation and research.
Develops and distributes promotional material for program accessibility and awareness.
Attends convocations and meetings and reviews literature to stay abreast of developments and current standards in the field of employee assistance.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS
Thorough knowledge of the purpose and principles of governmental and private agencies which are structured to deal with problems such as alcohol/drug abuse, family/marital problems, legal/financial problems and medical disabilities.
Good knowledge of principles and techniques of Employee Assistance Program administration.
Good knowledge of the principles and techniques in counseling people with personal problems.
Good knowledge of private community resource agencies which treat or counsel people with personal problems.
Working knowledge of the practices and techniques of supervision.
Ability to make appropriate referrals and recommendations for treatment based on information gained in interviews and knowledge of available community treatment programs.
Ability to communicate effectively both orally and in writing.
Ability to maintain the confidentiality necessary to oversee the administration of an E.A.P.
Ability to develop new resources for the use of program clients.
Ability to stay abreast in the field of E.A.P. policies and techniques.
Physical condition commensurate with the demands of the position.
A. Graduation from a regionally accredited or New York State registered college or university with a masters degree in a human services field and four (4) years of professional level work experience in either counseling or program administration with a human service agency or private sector program that deals with problems such as alcohol/drug abuse, legal/financial problems or similar problems, at least one (1) year of which must have been work relating to a recognized employee assistance program; or,
B. Graduation from a regionally accredited or New York State registered college or university with a baccalaureate degree in a human services field and five (5) years of professional level work experience, in either counseling or program administration with a human service agency or private sector program that deals with problems such as alcohol/drug abuse, legal financial problems or similar problems, at least one (1) years of which must have been work relating to a recognized employee assistance program; or,
C. Nine (9) years of paraprofessional or professional level work experience, or its part time equivalent, in a human service agency or private sector program relating to human services, five (5) years of which must have been professional level work experience as defined in (B), above; or,
D. An equivalent combination of training and experience as defined by the limits of (A), (B) or (C).
NOTE: The primary function of any counseling work experience must have been in areas as defined above rather than areas such as educational, academic or employment.