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RESIDENT SERVICES DIRECTOR
30295
(Competitive)


DISTINGUISHING FEATURES OF THE CLASS

The work involves responsibility for coordinating and supervising the development, implementation, monitoring, and evaluation of a variety of agency programs. Emphasis is on programs that are designed to improve resident self-sufficiency, promote good resident-management relationships, and communicate Syracuse Housing Authority's mission to the community. Work is performed under the general direction of an administrative supervisor with considerable leeway given for the exercise of initiative and independent judgment. Supervision is exercised over the supervisors of the various programs. Does related work as required.

TYPICAL WORK ACTIVITIES

Coordinates Syracuse Housing Authority's grant funded service programs for residents that are intended to provide for the health, education, employment and social service needs of Syracuse Housing Authority's tenants and improve residents' self sufficiency. Programs include HUD's Ross Grant Service Coordination Program, Neighborhood Networks computer centers for residents, Elderly Services nutrition and health programs, Syracuse Housing Authority's social work program, and programs that provide support services for Syracuse Housing Authority's resident organizations.

Assists staff in planning and organizing new programs and modifying existing programs based on the needs of the residents, available community services and available funding.

Prepares project proposals and budgets to obtain funding for programs; researches possible sources of grant funding.

Supervises staff by assisting in program development and implementation, setting goals and performance standards, coordinating work among the various programs and evaluating program results in meeting program performance standards and goals.

Acts as a liaison with outside agencies and community partners for joint program development.

Represents the Syracuse Housing Authority at various community functions to exchange information or develop community partnerships with other agencies.

Assists the administration of Syracuse Housing Authority in the development of policy, procedures and an ongoing strategic planning program.

Assists the administration of Syracuse Housing Authority in the development and implementation of programs designed to communicate Syracuse Housing Authority's mission and services to the community, including marketing initiatives through promotional literature, internet and related electronic formats.

Coordinates the development of web content, pamphlets and branding materials with staff and vendors and assists with the preparation of Syracuse Housing Authority's annual report.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of community agencies, facilities and services, which can be utilized to aid residents.

Good knowledge of the characteristics, needs and interests of public housing residents.

Good knowledge of federal, state, and local housing regulations as they apply to agency programs.

Good knowledge of the principles and practices of public administration.

Working knowledge of public information and relations techniques.

Ability to sight objectives and to plan and develop programs to meet these objectives, including the ability to prepare program proposals and budgets.

Ability to plan, organize and direct resident activities.

Ability to supervise employees.

Ability to communicate effectively both orally and in writing.

Ability to establish comfortable and effective relationships with others.

Ability to secure the cooperation of others.

Ability to successfully work with and serve a diverse local community.

Initiative and resourcefulness, tact and courtesy.

MINIMUM QUALIFICATIONS

A. Graduation from a regionally accredited or NYS registered college or university with a Master's Degree in public administration, management, or social work and three (3) years of professional level work experience in planning, directing and evaluating human service programs in a public or private sector social services or human services agency; or,

B. Graduation from a regionally accredited or NYS registered college or university with a baccalaureate degree in public administration, management, social work, or closely related field and four (4) years of professional level work experience in planning, directing and evaluating human service programs in a public or private sector social services or human services agency; or,

C. Eight (8) years of professional level work experience in planning, directing and evaluating human service programs in a public or private sector social services or human services agency; or,

D. An equivalent combination of training and experience as defined by the limits of (A) and (B) and (C).



4/2011 Original Composition