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INCOME MAINTENANCE SUPERVISOR I
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for supervising the activities of staff engaged in the determination of initial and/or continuing income maintenance (public assistance, Medicaid and Food Stamps) program eligibility. This classification's functioning can depend upon the organizational structure of the Department of Social Services. The employee performs as an entry level supervisor in a zone or unit within the income maintenance division. This involves exercising a responsibility for the assigning, coordinating, evaluating and supervising of a number of Income Maintenance Workers and/or Income Maintenance Specialists and support clerical staff. This class differs from that of the Income Maintenance Supervisor II in: 1) scope of staff supervision; requires first-line supervisory response to initial class staff questions and problems and is the supervisory contact with clients having problems with the staff; 2) primary responsibility for implementation and follow through on agency directives; 3) effective delivery of the zone/unit's purpose. Work is received through conference and/or written directives from the Income Maintenance Supervisor II, who interprets the directives and manner of implementation. Work results are reviewed through report submission, audit of work activity and conferences with the Income Maintenance Supervisor II or administrative superior. When assigned field work in the ordinary course of business, an employee will be required to operate a motor vehicle. Does related work as required.
TYPICAL WORK ACTIVITIES
Implements, depending upon unit assignment, local policies and procedures which relate to eligibility for various income maintenance programs administered by the Department of Social Services.
Implements Federal and State policies and programs as they relate to income maintenance program eligibility.
Plans and supervises activities of Income Maintenance staff within an assigned unit.
Presents and enforces standards for staff performance within unit in accordance with overall division policy, makes regular performance evaluations.
Reviews work activity made by staff; approves and disapproves it.
Approves referral of clients to Social Services section for various services.
Maintains cooperative relationships with other units of the agency.
Supervises maintenance of unit records; makes reports.
Attends and/or conducts staff meetings.
May speak with clients as required.
Counsels staff as to the handling of difficult clients.
Supervises activities of such units as Fair Hearings and Audit Review to insure best interest of the Department.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of Federal, State and local Social Services laws and regulations as they effect eligibility for income maintenance programs.
Thorough knowledge of other laws (i.e. Worker's Compensation, Social Security, Unemployment Insurance, etc.) as they affect income maintenance program eligibility.
Thorough knowledge of the agency's programs, policies and procedures.
Ability to acquire knowledge levels commensurate with title in areas of assignment or reassignment.
Ability to plan, coordinate, evaluate and supervise the work of subordinate staff.
Ability to become familiar with and apply a variety of rules, regulations and mandates as they relate to area of assignment.
Ability to deal with people under adverse conditions.
Ability to make objective evaluations.
Ability to deal effectively and to communicate with others.
Ability to express oneself clearly and concisely.
Ability to prepare reports.
Physical condition commensurate with the demands of the position.
Two (2) years of permanent competitive class status as an Income Maintenance Specialist.
Four (4) years of work experience, or its part-time equivalent, in examining, investigating or evaluating claims, veterans or unemployment benefits, insurance or a similar program operating under established criteria for eligibility which must have included determining eligibility for such benefits and authorizing such benefits where appropriate, two (2) years of which must have involved the application of financial criteria in a federal, state or local governmental income maintenance agency.
NOTE: Satisfactory completion of semester credit hours from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees may be substituted for work experience as follows: Thirty (30) semester credit hours is equivalent to one (1) year of work experience; Sixty (60) semester credit hours is equivalent to two (2) years of work experience.