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SOCIAL SERVICES INVESTIGATOR II
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for leading and participating in the conduct of field investigations for the Department of Social Services. An employee in this class assists in conducting field investigations in order to gather and verify information, which is used as the basis for arriving at decisions and securing compliance with specific laws or regulations for various programs in the Department of Social Services. Positions in this class exist in investigative units such as Eligibility Investigation Unit and Child Support and Enforcement QV D). This position is characterized by the lead and participate nature of the responsibilities. This class is distinguished from Welfare Fraud Investigators in the same way as the Social Services Investigator I.
The incumbent does not supervise subordinates but is expected to lead and participate in the more difficult investigations and may assist in assigning and reviewing cases, training staff, solving investigative problems and in coordinating field investigations with the work of other units. General supervision is received from the Supervising Social Services Investigator who provides guidance in such matters as investigative techniques and procedures, legal requirements and departmental and/or programmatic policies and procedures. An employee in this class is expected to show initiative and leadership in the conduct of investigations and to exercise sound professional judgment as an experienced investigator. Work is reviewed through conference and submission of reports. Certain assignments made to employees in this class will require reasonable access to transportation to meet field work requirements made in the ordinary course of business in a timely and efficient manner. Does related work as required.
TYPICAL WORK ACTIVITIES
Reviews ongoing and completed investigations to assure an accurate and thorough investigative and proper referral of completed cases.
Prepares reports and maintains files on completed and ongoing investigations.
Performs the duties of a Social Services Investigator I as required to meet workload or in cases of special complexity.
Consults with supervisor on unit policies and procedures and makes recommendations for improvements.
May testify at judicial or administrative hearing on investigations completed.
May review and assign cases to investigators.
As an experienced investigator, may provide training to investigative staff on investigative techniques, departmental procedures and other State and local policies and procedures.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of the procedures, techniques and sources used in conducting investigations.
Good knowledge of Federal, State and local laws, rules and regulations as they apply to the program or area of assignment.
Good knowledge of interviewing techniques.
Good knowledge of the legal requirements for gathering and reporting evidence.
Working knowledge of the rules of evidence for Family Court proceedings.
Ability to impart knowledge and skills of investigation and interviewing to the investigative staff.
Ability to understand, interpret and apply the laws, codes and regulations of the Department of Social Services in the specific program or area of assignment.
Ability to analyze the findings of investigations and make appropriate recommendations.
Ability to detect discrepancies in statements or other evidence gathered.
Ability to compile and organize clear, concise and accurate written and oral reports.
Ability to deal with others in an effective manner without infringing upon the civil rights of individuals.
Physical condition commensurate with the demands of the position.
One (1) year of permanent competitive status as a Social Services Investigator I (or Investigator I within the Department of Social Services).
Three (3) years of work experience, or its part time equivalent, in field investigative work, one (1) year of which must have been public assistance related field investigative work for a social services agency. Field investigative work must have involved face to face contacts with persons in the field for the purpose of verifying or authenticating information or complaints and discovering additional sources of information to be investigated in order to establish and disprove allegations. Conducting structured interviews, telephone checks, collection work or simple on site observations will not be considered as field investigative work.
NOTE: An Associate's Degree in Police Science or sixty (60) undergraduate semester hours in a criminal justice program from a regionally accredited or New York State registered college or university may be substituted for one (1) year of n6n public assistance field investigative work experience.
SPECIAL NECESSARY REQUIREMENT
Possession of a valid New York State driver's license at time of appointment.