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HOUSING PROPERTY MANAGER
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for managing the efficient day-to-day operation of Syracuse Housing Authority (SHA) housing developments. Under the general supervision of a higher level administrative staff person the employee oversees marketing and leasing of apartments, preparations for re-renting vacated units, emergency repairs, lease compliance by tenants, assists in the preparation of operating and preventive maintenance budgets and acts as a liaison with the SHA tenant organizations at assigned housing developments. Supervision is exercised over a small number of apartment leasing and rent recertification staff and maintenance employees at each assigned housing development to ensure safe, cost-effective and timely management and maintenance of properties owned and managed by SHA. Certain assignments made to employees in this class will require reasonable access to transportation to meet field work requirements made in the ordinary course of business in a timely and efficient manner. Does related work as required.
TYPICAL WORK ACTIVITIES
Manages tenant compliance with lease agreements including inspections and home visits, meets with tenants to resolve and investigate problems related to housekeeping, noise, neighbor relations, lease violations and other resident problems and complaints.
Manages vacancy/transfer/leasing process for apartments at assigned developments; certifies rent roll for billing purposes; monitors rent collection and takes appropriate non-legal action regarding delinquencies including consultation with SHA’s Lease Compliance Office.
Conducts regular visits and inspections of properties to ensure that they are in top condition and management systems are excellent; may perform routine inspections of tenant apartments, including unsafe and unsanitary conditions such as pest infestation, broken ranges, leaky faucets, broken toilets, broken doors and windows and related concerns.
Coordinates resolution of significant property issues such as identification and repair of physical hazards and storm damage; resolves risk management and legal issues that may arise including participation in lawsuit resolution.
Analyzes and evaluates key property management functions, including compliance, reporting, budget monitoring, routine and preventive maintenance, marketing, security, leasing, etc.; analyzes monthly property management reports and financial statements and prepares summary trend reports.
Maintains liaison between SHA administration and SHA tenant organizations including attending tenant organization meetings and tenant officers meetings to provide staff support, to offer assistance in planning programs and activities and to facilitate clear communications between tenants and SHA administration; meets with tenant groups to discuss property service problems and advises tenants of new rules and regulations.
Manages work-rent program to recruit and supervise tenants who perform volunteer services as night emergency aides, building entrance receptionists and status checkers.
Organizes and supervises inspections of housing project properties to insure safe, sanitary and habitable conditions and assists in the completion of other mandated unit inspections.
Provides direction to staff to ensure program compliance; instructs staff and tenants regarding the interpretation of SHA policies in areas such as housekeeping, security, lease violations, noise and neighbor relations; ensures that all department, SHA and regulatory policies are consistently applied by staff members.
Determines and monitors work schedules, staffing needs, training needs and program structure.
Monitors expenses; and revenues within the department to ensure spending is within guidelines and financial goals are met at the assigned housing developments; Maintains and reconciles the housing development’s declining budget.
Prepares, maintains and reviews a timely and accurate flow of reports and studies related to the operation of assigned housing developments; identifies/notifies a higher level administrative staff person of potential problem areas.
Develops and maintains an effective outreach and marketing plan for leasing of units in coordination with the Asset Manager.
Develops and prepares correspondence as necessary.
Enters client/resident data on a computer.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of the principles and practices of housing management.
Good knowledge of interviewing techniques.
Good knowledge of the principles and practices of supervision.
Good knowledge of the needs and problems associated with low income families and individuals.
Working knowledge of HUD rules and eligibility factors.
Working knowledge of the policies, rules and regulations of SHA, particularly as they pertain to property management.
Ability to plan, organize and supervise the work of others including training and performance evaluations.
Ability to establish and maintain effective working relationships with a wide variety of people including elderly, disabled and low income tenants, members of the public, contractors and professional colleagues.
Ability to conduct inspections of assigned properties.
Ability to communicate effectively, both orally and in writing.
Ability to read, write and interpret documents of a technical nature.
Ability to prepare clear and concise reports and correspondence.
Ability to identify and analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Ability to organize, meet schedules and time lines and work independently in an environment of frequent interruptions.
Ability to effectively operate a computer and software applications as they pertain to property management duties.
Ability to maintain the confidentiality of employee and resident information.
Two (2) years of permanent competitive class status in the title of, Housing Site Manager, Program Coordinator (SHA),or Housing Services Specialist
A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a baccalaureate degree in public administration, business, , human services or resources or a closely related field and three (3) years of professional level work experience, or its part time equivalent, involving direct client contact in providing property management services, community services, human services or complaint resolution services to low income adults, one (1) year of which must have been in an administrative or supervisory capacity; or,
B. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an associates degree in public administration, business, , human services or resources or a closely related field and five (5) years of professional level work experience, or its part time equivalent, involving direct client contact in providing property management services, , community services, human services or complaint resolution services to low income adults, one (1) year of which must have been in an administrative or supervisory capacity; or,
C. Seven (7) years of professional level work experience, or its part time equivalent, in providing property management services, , community services, human services or complaint resolution services to low income adults, one (1) year of which must have been in an administrative or supervisory capacity.