[View Printable Version]
CONFIDENTIAL INFORMATION AIDE (COUNTY EXECUTIVE)
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility to act as receptionist for the County Executive's Office including directing visitors to governmental offices and giving information concerning business conducted by those government agencies. This is routine work involving face-to-face and telephone contact in giving directions and answering questions relating to the location or nature of business of governmental agencies. Employees in this class must be courteous in dealing with the public and be able to give verbally information clearly. Employees in this class do not exercise supervision. This position may involve dealing with information of a confidential nature due to its location in the County Executive's Office. Does related work as required.
TYPICAL WORK ACTIVITIES
Answers main telephone in the County Executive's Office and routes calls to proper staff.
Gives information verbally to the public regarding the location and function of County government agencies.
May give information to the public over the telephone regarding the location and function of County government agencies.
May place and receive telephone calls and route information as necessary.
May act as messenger for the County Executive's Office.
May maintain bulletin boards and furnish offices and meeting rooms as necessary with supplies.
May perform routine, elementary clerical tasks while stationed as information aide.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of functions and layout of County government offices.
Ability to give information verbally.
Ability to relate well with the public.
Physical condition commensurate with the demands of the position.