Ordering Death Certificates Online
Attention Customer: The online ordering system is now working. If you experience any difficulties placing your order, please use the fax order instead and notify us of the problem by e-mail at firstname.lastname@example.org or by phone at 315-435-3241. Thank you.
Access to a fax machine or a scanner is required to order online.
Note: Only the spouse, child* or parent of the deceased is authorized to request and receive a death record. If you are not a spouse, child or parent, and you have a legal need for the document, please refer to step 6 below.
*A child of the deceased must provide a copy of their own birth certificate showing deceased parent listed as proof of relationship.
1. Complete the online request form (secure server).
2. The fee is $30.00 for the first certified copy and $15.00 for each additional copy of the same certificate when ordered at the same time. Payment may be made by credit card only (VISA or Master Card). The credit card and the identification must be in the applicant’s name. We are unable to accept pre-paid credit cards at this time.
3. Once you have placed your order, a signature verification sheet will be e-mailed to you. Please sign and date the signature verification sheet and return it with a copy of your signed identification by following the instructions below.
4. Examples of acceptable forms of identification are:
- Photo driver license with signature
- Non-driver photo license with signature
- Passport with signature
- Military ID with signature
- Employer's photo ID with signature
- Photo social services card with signature
If the identification you are submitting has your information on the front and your signature on the back, you must send a copy of both sides. Please make sure the copy is readable. Enlarging and lightening the image of your identification on the copier may help.
5. Fax your completed signature verification sheet and signed identification to (315) 435-3614, or scan and e-mail the documents to email@example.com. A certificate will only be issued after both documents are received.
6. If you are not the spouse, child or parent of the deceased, but have a legal need for the death certificate, you must also submit a letter from the office or agency that needs the document. The letter must:
- Be on the company’s letterhead
- Be addressed to you
- Specifically state that a copy of the deceased’s death certificate is needed
- Be signed by a company representative
- Be faxed or e-mailed with the copy of your identification and signature verification sheet
Express Mail (2 to 3 day delivery) is available for an additional $20.00. Next business day delivery is available for an additional $25.00. All other orders will be sent by U.S. Mail, and will take approximately 7-10 business days to be processed.