Sewer Service Requests and Frequently Asked Questions
| Installing a temporary sewage bypass on West Genesee St., Syracuse
Onondaga County’s Department of Water Environment Protection (WEP) responds to more than 4,000 trouble calls and service requests from homeowners and businesses that are having trouble with their sewers every year. WEP employees who are responsible for the sanitary sewer system operation and maintenance answer these calls.
They clean and maintain sewer lines (more than 3,000 miles of piping), handle sewer call troubleshooting and diagnosis, and manage more than 100 pumps, and lift stations.
Frequently asked questions
Q: I'm having sewer trouble. Who do I call? When are they available?
Call (315) 435-3157, 24 hours a day.
Q: Which communities does WEP serve?
- WEP serves the sewered portions of Camillus, Cicero,
Clay, Dewitt, Geddes, Lysander, Manlius, Onondaga,
Pompey, Salina, and Van Buren. We also respond to calls in the
villages of Camillus, East Syracuse, Fayetteville,
Liverpool, Manlius, and Solvay.
- Call your own public works department if you live
in Baldwinsville (315) 635-9665, North Syracuse (315) 458-0790, or the City of Syracuse (315) 448-2489.
- If you live outside the WEP Sanitary District (see map here),
contact your town or village directly.
Q: What will WEP do for me?
A: A representative of WEP will respond and investigate your complaint. If the problem is diagnosed as occurring in the public portion of the sewer system, our maintenance personnel will take immediate corrective action. If the trouble is in your private waste drain system, you will be referred to a plumber or drain cleaner for assistance.
The public portion of your sanitary sewer extends from the sewer line in the street to a point just inside your property line. In most instances a clean-out and fresh air inlet (trap), which pokes out of the lawn and has a mushroom shaped cap over the opening, is available for access by our personnel. Any blockage or defect on the private property side of that
Q: Do I need to be home?
You do not need to be home. Most times the diagnosis
can be performed without access to the home or
business. If the trouble is not urgent we will
schedule a visit, at your convenience, when you can be
Q: What does it cost?
There is no direct cost to the property owner. Our
services are performed under contract with the
separate municipalities and billed annually to them.
| A WEP maintenance crew works in a trench in E. Fayette St., Syracuse
Q: Who do I call if I'm not in one of the communities that WEP serves?
Contact the municipality directly. Most have a public
works phone listing.
Q: When do I need a plumber or drain cleaner?
You may require the services of a plumber or drain
cleaner if the trouble is in the interior house
plumbing or in the service connection on the private
property side of your clean-out and trap. Many plumbing
and drain cleaning services are listed in the phone
directory yellow pages. WEP does not recommend
specific plumbing or drain cleaning vendors. Their
charges for services may vary considerably from one to
another. WEP will always respond first, and attempt to
diagnose the location of the problem.
Q: What about my septic system problems?
WEP isn't responsible for septic system problems. If you are having septic system troubles, call Onondaga County Health Department, Public Health Engineering at 435-6600.
Q: What about problems with my water supply?
WEP advises residents outside the City of Syracuse to
call the Onondaga County Water Authority (OCWA) at (315) 455-7061. (After hours, weekends, emergency answering service 1-877-561-3043.
City residents should call the Syracuse Water Department at (315) 473-2860 (24-hour emergency number).
Q: What about street drainage problems?
If you are having street drainage problems, including leaf or brush pickup, contact the municipality where you live for information. (Look in the blue pages of the phone book.)
Q: Where do I find information concerning plumbing permits, plumbing inspections, or sewer connections?
A: Information about plumbing permits for homeowners, commercial properties, stormwater piping, and interior grease interceptors can be found here: Onondaga County Plumbing Control office
Updated: November 3, 2016
Click here for more information about drainage and storm water.