The Long Term Care Resource Center is an integral part of the NY Connects/Long Term Care Resource Center team. Once a client contacts the NY Connects Program, if they need continuing care and they have Medicaid, they will be directed to have an assessment completed by a nurse from the New York Independent Assessment Program.

The Long Term Care Resource Center employs Registered Nurses with Bachelor or Master's Degrees who will do home visits to evaluate the need for long term care services. They also will do Patient Review Instruments (PRI's/Screens.) Patient Review Instrument (PRI's/Screens) are completed for the purpose of determining the level of care needed, as it pertains to Nursing Home and Assisted Living placement. They are completed by Registered Nurses who have had special training and are certified to conduct them. Patients are assessed and they receive a score which indicates the level of care they need. To obtain a PRI, you can contact any Certified Home Care Agency as well as the Long Term Care Resource Center.

The Long Term Care Resource Center maintains multiple programs which include the Personal Care Program and Consumer Directed Personal Assistance Program, as well as offering a Personal Emergency Response System, which is provided for safety. 

All the Continuing Care programs are Medicaid-funded and medically based.  Clients must meet certain eligibility requirements as well as obtaining a physician order prior to enrollment.

The Long Term Care Resource Center contracts with licensed agencies to provide personal care aides to the client for several programs, such as the Personal Care Program. Tasks provided include personal care, meal preparation, light housekeeping, laundry and grocery shopping.

The Long Term Care Resource Center assesses the patient, creates a care plan, authorizes the hours and monitors services to the clients.

The staff at the Long Term Care Resource Center works with multiple community agencies as well as intra-departmental programs to provide the necessary services for a client.

The Long Term Care Resource Center's Nurses also provide case management and conduct a bi-annual reassessment in the home. These programs are allowing people in our community to be able to remain in their homes as long as it is safe and feasible for them to do so.

Consumer Directed Personal Assistance Program

The Consumer Directed Personal Assistance Program is similar to the other Personal Care Program, but in this program the consumer, or the person acting on the their behalf, assumes full responsibility for hiring, training and supervising the aides and care of the client. 

Participants have flexibility and freedom in choosing their caregivers.

Download the Consumer Directed Trifold Brochure.

If you need help using your CDPAP Services, you may contact:

PPL – the Statewide Fiscal Intermediary for CDPAP
   • Phone: 1-833-247-5346
   • Email: nycdpap@pplfirst.com
   • Online: PPL has information available online at https://pplfirst.com/cdpap and
   https://pplfirst.com/cdpap-resources

Facilitators – PPL partners in your community that can help you and your workers register and record time with PPL
   • You can find a list of Facilitators on the Facilitator Selection Form on PPL’s website at:
   https://pplfirst.com/cdpap-facilitators
   • To choose a Facilitator:
      -Call PPL at 1-833-247-5346, OR
      -Complete and return the Facilitator Selection Form by email to nycdpap@pplfirst.com, fax
      to 833-951-0828, or by mail to the address printed on the form:
https://www.health.ny.gov/health_care/medicaid/program/longterm/cdpap/docs/facilitator_selection_form.pdf

You may also contact your Health Plan or Local Department of Social Services

New Your State Department of Health (DOH)
-Phone: 1-833-947-8666, Monday to Friday from 8:30am to 4:30pm, except for state holidays
-Email: statewidefi@health.ny.gov
-Online: https://www.health.ny.gov/health_care/medicaid/program/longterm/cdpap/

Please contact us if you need help or support!
Onondaga County Department of Adult and Long Term Care Services, Resource Center: 315-435-5600.

The Fairness Notice and information linked below are part of the Stipulation of Class Action Settlement in the Engesser et al. case. Please see the information below from the Department of Health:

Notice of Class Action Settlement (English)

Notice of Class Action Settlement (Spanish)

Language Assistance Notice

This notice is also available on the Department’s website in English, Spanish and 12 additional languages. These documents are available here: https://www.health.ny.gov/health_care/medicaid/program/longterm/cdpap/