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The Bureau of Child Support Services assists custodial parents and their children to locate absent parents, establish paternity, obtain support for their children, and enforce the terms of the Family Court / Supreme Court orders of support.
421 Montgomery Street, 4th Floor
Syracuse, N.Y. 13202
Walk-in Hours: Monday through Friday, 8:00 A.M. to 4:30 P.M.
Phone: 1-888-208-4485
Customer Service Representatives are available Monday through, Friday, 8:30 A.M. - 5:00 P.M. Please call during those hours and follow the telephone prompts.
If you are ordered to make support payments and want to file a petition or check on a court date you should call the Onondaga County Family Court at (315) 671-2000.
If you want to check on payment amounts, payment dates, or the dates child support checks were mailed, you should call the New York State Child Support Information Line at 1-800-846-0773. This number is available 24 hours a day, 7 days per week. You will need to provide your Social Security Number and Personal Identification Number (PIN) to access information.
Additional child support information can be found on the New York State Child Support Website at https://newyorkchildsupport.com/ . This website also provides the e-mail address for the Onondaga County Bureau of Child Support Services.
SUPPORT COLLECTION UNIT
421 Montgomery Street, 4th Floor
Syracuse, N.Y. 13202
Phone: 1-888-208-4485
Walk-in Hours: Monday through Friday 8:00 am. - 4:30 pm
If you receive support payments and need to change your address or report a lost check, you should call the Support Collection Unit at 1-888-208-4485.
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