Child Support Services

The Bureau of Child Support Services assists custodial parents and their children to locate absent parents, establish paternity, obtain support for their children, and enforce the terms of the Family Court / Supreme Court orders of support.

421 Montgomery Street, 4th Floor
Syracuse, N.Y. 13202

Hours: Monday through Friday, 8:00 A.M. to 4:00 P.M.

Phone: 1-888-208-4485

Customer Service Representatives are available Monday through, Friday, 8:30 A.M. - 5:00 P.M. Please call during those hours and follow the telephone prompts.

If you are ordered to make support payments and want to file a petition or check on a court date you should call the Onondaga County Family Court at (315) 671-2000.

If you want to check on payment amounts, payment dates, or the dates child support checks were mailed, you should call the New York State Child Support Information Line at 1-800-846-0773. This number is available 24 hours a day, 7 days per week. You will need to provide your Social Security Number and Personal Identification Number (PIN) to access information.

Additional child support information can be found on the New York State Child Support Website by clicking on the following link: childsupport.ny.gov . This website also provides the e-mail address for the Onondaga County Bureau of Child Support Services.

Email Us Your Documents:

If you would like to email us documents, please read these instructions and send your documents to the email address below;

• Child Support - ChildSupportDocs@dfa.state.ny.us
  

SUPPORT COLLECTION UNIT

421 Montgomery Street, 4th Floor
Syracuse, N.Y. 13202

Phone: 1-888-208-4485                                                                                                       Hours: Monday through Friday 8:00 am. - 4:00 pm

If you receive support payments and need to change your address or report a lost check, you should call the Support Collection Unit at 1-888-208-4485.