Temporary Assistance and SNAP (formerly known as Food Stamps) households generally receive their Regular HEAP grant automatically through their case. Payments to households that pay for heat separate from their rent are sent to the heating vendor. Payments to households that have their heat included in their rent are paid directly to the household. To apply for Emergency HEAP, you must contact the call center at (315) 435-8295.

To access applications and forms for HEAP, please visit our forms page.

Where to Apply

You can apply for regular HEAP online at www.mybenefits.ny.gov or in person at 421 Montgomery St 2nd floor Syracuse, NY 13202.  The Office is open Monday through Friday 8am-4pm.

Individuals 60 or over, disabled or in receipt of Code A SSI that do not have an emergency may contact the Office of Aging at (315) 435-2362 to apply by mail. All emergencies must apply in person. You must bring in your utility bill, proof of emergency, verification of tenant of record, proof of gross income for everyone in the household, ID for all household members and current resource documentation.

Upload Your Documents using the NYDocSubmit App:

If you would like to upload your documents using the above mentioned app, please read the information provided in this link and then upload your documents as a secure means of efficiently providing documents to DSS.  The app is available in both the Apple App store and the Google Play store.