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Online Payments
Pay for Child Care, HEAP, Medicaid, Snap/Food Stamps, or Temporary Assistance

Community Partner Info
NOTE: OUR COMMUNITY PARTNER’S INFORMATION IS FOR PARTNERS OF DSS-ES & IS NOT DIRECTED FOR THE PUBLIC OR REGARDING INFORMATION ABOUT PUBLIC BENEFITS AND SERVICES.
THANK YOU

Commissioners Office
John H. Mulroy Civic Center
421 Montgomery St.
Syracuse NY, 13202

Hours:
Mon-Fri, 8am-4pm

 
   
Home Energy Assistance Program (HEAP): How-To-Apply

 


Temporary Assistance and SNAP (formerly known as Food Stamps) households generally receive their Regular HEAP grant automatically through their case. Payments to households that pay for heat separate from their rent are sent to the heating vendor. Payments to households that have their heat included in their rent are paid directly to the household. To apply for Emergency HEAP, Temporary Assistance and SNAP recipients must contact the call center at 435-2700.

To access applications and forms for HEAP, please visit our forms page.

Where to Apply

Individuals under 60 may apply in person on the 2nd floor of the Civic Center between the hours of 8:00 - 4:00, Monday – Friday.

Individuals that have received a benefit last season and do not have an emergency have mail-in rights and may call the office to have an application mailed.

Individuals who do not have an emergency and do not have mail-in rights may be interviewed by phone. Please call 435-8295 for more information.

If an individual cannot apply in person due to a handicap or because of his or her work schedule, a friend or relative may apply for them. The authorized representative must bring all necessary documents as well as a note from the individual they are applying for.

Individuals 60 or over, disabled or in receipt of Code A SSI that
do not have an emergency may contact the Office of Aging at (315) 435-2362 to apply by mail. All emergencies must apply in person. You must bring in your utility bill, proof of emergency, verification of tenant of record, proof of gross income for everyone in the household, ID for all household members and current resource documentation.

Upload Your Documents using the NYDocSubmit App:

If you would like to upload your documents using the above mentioned app, please read the information provided in this link and then upload your documents as a secure means of efficiently providing documents to DSS.  The app is available in both the Apple App store and the Google Play store.




 

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