header graphic
Connect with Onondaga County Like Us On FacebookFollow Us On Twitter See Us On Youtube
 
spacer
 
spacer

Online Payments
Pay for Child Care, HEAP, Medicaid, Snap/Food Stamps, or Temporary Assistance

Community Partner Info
NOTE: OUR COMMUNITY PARTNER’S INFORMATION IS FOR PARTNERS OF DSS-ES & IS NOT DIRECTED FOR THE PUBLIC OR REGARDING INFORMATION ABOUT PUBLIC BENEFITS AND SERVICES.
THANK YOU

Commissioners Office
John H. Mulroy Civic Center
421 Montgomery St.
Syracuse NY, 13202

Hours:
Mon-Fri, 8am-4pm

 
   

 

 

Home Energy Assistance Program (HEAP)

 

John H. Mulroy Civic Center
Energy Assistance Unit - 2nd Floor
421 Montgomery St.
Syracuse, NY 13202

Hours: 8:00 AM - 4:00 PM
(Monday-Friday)


Phone: (315) 435-2700 Prompt #1

Primary FAX: (315) 435-8544

Secondary FAX: (315) 435-2735

No Cost Clean and Tune

 

 

The Home Energy Assistance Program (HEAP), also known as LIHEAP, is a federally funded energy assistance program to help low-income families meet their home energy costs. The HEAP program consists of six components – Regular HEAP, Emergency HEAP, Heating Equipment Repair and Replacement (HERR), Cooling, Regular Arrears Supplement Benefit and the Clean and Tune benefit.

FOR MORE INFORMATION ON CURRENT PROGRAM DATES, INCOME AND RESOURCE GUIDELINES VISIT THE: NYS HOME ENERGY ASSISTANCE PROGRAM (HEAP) WEBSITE

 

Who Is Eligible?

 

Eligibility for the program is based on income and one’s housing situation. Individuals must:

 

  • either pay directly for heating costs or pay rent that includes heating costs

 

  • be a U.S. citizen or a qualified alien to apply.

 

HEAP money is limited. The HEAP year generally begins in November and closes when the program funding is exhausted, which can be as early as mid-March.

 

Regular HEAP:
There are no resource eligibility criteria for Regular HEAP. Regular benefit amounts range from $20 to $675. Amounts depend on income, age of household members, energy costs and one’s shelter situation. Typically, it is a one-time only benefit during the program year.

 

Emergency HEAP:

Emergency benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than ¼ tank oil, kerosene or propane, or have less than 10 days’ supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary and typically, are a one-time only benefit during the program year.
If you have already exhausted your regular HEAP benefit, you may call the office to apply for Emergency HEAP by phone.

 

  • Emergency HEAP: (315)- 435-2700

 

 

Heating Equipment Repair and Replacement (HERR):
HERR benefits are available to help low income homeowners repair or replace furnaces, boilers, and other direct heating components necessary to keep the home's primary heating source functional. Homeowners must reside in the home AND all applicants receive a standard resource exclusion of $3000.

 

Regular Arrears Supplement Benefit:

The Regular Arrears Supplement HEAP benefit opened on September 22, 2021.

If you are eligible, the Regular Arrears Supplement HEAP benefit can help you pay for gas and/or electricity utility arrears.

The Regular Arrears Supplement is a one-time benefit based on the actual amount of current utility arrears, up to a maximum of $10,000 per applicant household. Benefits are paid directly to the household’s gas and/or electric utility vendor(s).

 

Clean and Tune
The 2021-2022 HEAP Clean and Tune benefit opened October 1, 2021.

Eligible households can receive energy efficiency services, which includes the cleaning of primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400. No additional HEAP cash benefits are.

 

 

What to Expect:

 

If you qualify your HEAP payment will be sent to your fuel/utility provider. It generally takes up to 3 months for the credit to appear on your bill.

After Hour Emergency:
For after hour heating emergencies please call: 211CNY (formerly Helpline) by dialing 211 or 1-844-245-1922.

 

Helpful Websites:

 



 

To Provide Feedback About the Disability Accessibility of An Onondaga County Department's Website, Click Here to Access the Department's Contact Page

© 2001-  Onondaga County, New York  All Rights Reserved.   |  Ongov.net  |  Privacy Statement | Directions & Parking | Language or Disability Access Assistance