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Accreditation through CALEA

CALEA (Commission on Accreditation for Law Enforcement Agencies, Inc.), in conjunction with APCO (Association of Public-Safety Communication Officials), has developed a thorough and comprehensive accreditation process for public safety communications centers.

Our agency was originally accredited by CALEA on March 23, 2002.  The accreditation process signifies that our Center has been found to be in compliance with nationally accepted public safety communications standards as identified by CALEA.  This initial accreditation was in effect for a period of three years and the department has been continuously reaccredited since then. 


The Accreditation process does not end after an agency becomes accredited.  The agency must continue to maintain and demonstrate proof that compliance with CALEA standards is maintained on an on-going basis.  Each year our agency is tasked with verifying that we continue to comply with CALEA Standards.  This is verified by the gathering of proofs of compliance and an annual report that must be completed by our agency.  Some examples of the areas we verify are an annual analysis of grievances and an analysis of complaints our agency has received to determine if any patterns exist that require disciplines and/or remedial training.  We also verify if we are in non-compliance with any mandatory standards and whether any non-mandatory standard’s status has changed. 

On March 23, 2017 The Commission on Accreditation for Law Enforcement Agencies, Inc. awarded the Onondaga County Department of Emergency Communications Meritourious Re-accreditation for the fifth time.


The achievement of CALEA accreditation signifies that this Department is meeting the highest national standards for public safety communication centers as established by an independent body.  Accreditation shows the public, as well as the agencies we serve, that we are pursing a course of excellence in our daily operations. 

You can learn more about CALEA Public Safety Communications Accreditation at http://www.calea.org/content/public-safety-communications-accreditation.


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