Tammy Chiera, Public Safety Telecommunicator
Richard Howard, Supervisor of Dispatch Operations
SDO Richard Howard
On July 26, 2010 Supervisor of Dispatch Operations Richard Howard was working as a calltaker when he received a call from someone who was with a 23 year-old male who was unconscious and not breathing. SDO Howard quickly entered the call for dispatch and proceeded to take control of the situation. He began to talk the caller through pre-arrival instructions. The caller provided CPR to the patient until medical personnel arrived on the scene. When the ambulance arrived they confirmed the patient was in full arrest. The patient was transported to the hospital with “severe respiratory distress.”
The professionalism and skill displayed by SDO Howard were instrumental in the positive outcome of this situation. Therefore, in recognition of his substantial contribution to the Department of Emergency Communications, Supervisor of Dispatch Operations Richard Howard has been selected as Employee of the Month for July 2010.
PST Tammy Chiera
On July 2, 2010 Public Safety Telecommunicator Tammy Chiera received a call from someone who was inquiring about the GeoCast message they had received from the 9-1-1 Center regarding a dementia patient who had been missing overnight. Staff had earlier contacted all local hospitals and Rural Metro asking if they had any contact with the missing person and all had given a negative response. PST Chiera recalled that the previous day she had taken a call about Rural Metro transferring a similar patient to the hospital and wondered if it could be the missing person. She then notified the Desk Supervisor of this information. When this patient was reviewed she was found to be the missing woman. PST Chiera’s recollection of the previous day’s call saved the family of the missing woman great frustration and saved Syracuse Police and 9-1-1 Center staff time in locating the missing woman.
The professionalism and diligence PST Chiera displayed were instrumental in locating the missing subject. In recognition of her substantial contribution to the Department of Emergency Communications, Public Safety Telecommunicator Tammy Chiera has been selected as Employee of the Month for July 2010.
Pamela Oatman, Public Safety Dispatcher
PSD Pamela Oatman
On April 25, 2010 Public Safety Dispatcher Pamela Oatman was working at City TA when the 9-1-1 Center received a shots fired call in the City of Syracuse. This call eventually became a homicide. During the course of this incident, she was given information from a Calltaker involving a caller who stated that his son was in the area. Since it was the shift change, PSD Oatman passed this information on to the next City TA. The information was eventually relayed to the Sergeant on the road who did not believe it had any relevance to the case at hand. When PSD Oatman returned to work the next day, she noted that the Sergeant did not think that the information was relevant. Her instincts and experience lead her to believe that this information was, in fact, related to the homicide case. She took it upon herself to contact the City of Syracuse Police Criminal Investigation Division and advised them of the call. Although the call seemed unrelated to the homicide a tape of the call was requested by the Syracuse Police. Through the call that PSD Oatman brought to their attention the Syracuse Police were able to find a witness to verify some details on the case, which resulted in the arrest of a suspect.
The professionalism and diligence displayed by PSD Oatman were instrumental in apprehending this suspect. Therefore, in recognition of her substantial contribution to the Department of Emergency Communications, Public Safety Dispatcher Pamela Oatman has been selected as Employee of the Month for April 2010.
Mary Ellen Botsford, Public Safety Telecommunicator
Kevin Spraker, Public Safety Dispatcher
Donna Dennis, Public Safety Dispatcher
Wendy Jacuk, Public Safety Telecommunicator
Tedi Spooner, Supervisor of Dispatch Operations
Tiffany Nicholas, Public Safety Dispatcher
Jon Barrett, Public Safety Dispatcher
Thomas Rotella, Public Safety Dispatcher
Charles Cerio, Public Safety Shift Supervisor
Jenna Gross, Public Safety Dispatcher
Chuck Combs, Supervisor of Dispatch Operations
Todd Hildreth, Public Safety Dispatcher
Cynthia Cieloch, Public Safety Dispatcher
Richard Moses, Public Safety Dispatcher
Mary Vadnais, Public Safety Dispatcher
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