Community Education
 During 2010, the Department of Emergency Communications continued our community education efforts. We continued our distribution of our pamphlet entitled, "The Facts About 9-1-1". This pamphlet includes answers to the most frequently asked questions regarding 9-1-1 Center operations including, "What happens when I dial 9-1-1?”, "Why do they ask me so many questions?”, and "What type of questions will they ask me?” This pamphlet is distributed to various community organizations, neighborhood watch groups, school groups, etc.
Additionally, in conjunction with The Injury Control Center of Emergency Medicine at Upstate Medical University and Rural Metro Medical Services, we distributed a pamphlet entitled “Wireless 911 Calls: What to do, what to expect.”
This pamphlet answers many of the most commonly asked questions regarding using a wireless telephone to call 9-1-1. The Department also still has a supply of telephone stickers printed with the 9-1-1 emergency telephone number and continues to distribute these stickers.
9-1-1 Center Tours and Speaking Engagements
During 2010, the Department of Emergency Communications continued our community education efforts by giving over 30 presentations many of which were to school age children for Career Days, as well as senior citizens groups, Neighborhood Watch Groups, Fire Departments, Police Department recruits, Alliance Bank Stadium Safe Kids Night Out, and various others.
During 2010 the Department of Emergency Communications conducted 31 tours at the 911 Center for groups such as Moyers Corners FD Members, a Bryant & Stratton Criminal Justice class, Cub Scout groups/Boy Scout groups, Brownie Troops/Girl Scouts, Neighborhood Watches throughout the County and City of Syracuse, Senior Citizen Groups, Onondaga County Sheriff’s Office Interns, Syracuse University Department of Public Safety members, Madison County 911 Administrators, numerous schools groups, SU Maxwell School, Syracuse University Ambulance Members, Air Medic Program – Utica, and a 27 member group of Government Officials from India.
Topics covered in the presentations and tours include the local history of 911, which was established in 1992, when you should use 9-1-1, what to expect when you call 9-1-1, what questions are asked – Where-What-Who-When-Weapons-Why, current operations overview, wireless telephone calls, agency responses and priorities, training and job recruitment, and CALEA Accreditation.
Click Here to download the pamphlet " The Facts About 911 "
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