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Goals & Objectives
2011 Goals & Objectives
- Reach out to the head of each served agency in an effort to enhance interagency communications and ensure that service needs are being met.
- Ensure that agencies are informed of our mission, vision, and core values and understand any limitations in regard to staffing and technology.
- Answer at least 90% of all incoming 9-1-1 emergency calls within ten seconds of connection and 95% of all 9-1-1 calls within 20-seconds or less.
- Explore the feasibility of establishing a Public Information Officer (PIO) specialized assignment.
- Provide customers with the ability to provide customer service feedback via the Department’s website.
- Conduct a media outreach to inform citizens of what happens when they dial 9-1-1 and why certain questions are asked.
- Provide 24 hours of annual in-service training for all personnel as follows: OSHA/PESH; ADA; DHS/FEMA; ICS; CPR/AED; EMD; Customer service and Information Processing; Radio Communications; Computer Systems; CBRNE Awareness; Staff/Career Development.
- Provide 24 hours of annual in-service training for supervisory staff as follows: Leadership and Peer Management; Communications and Documentation; DHS/FEMA; ICS; Diversity and Social Awareness; Public Relations; Operational Support Systems; and Staff/Career Development.
- Conduct an allocation and distribution of personnel study to examine all aspects of Center operations and make recommendations to the Commissioner regarding appropriate staffing levels within all organizational components and identify potential organizational efficiencies.
- Continuing to improve our new hire selection process to ensure the success of probationary hires.
- Examine the entry level PST and PSD training process in an effort to ensure the success of probationary employees within a reasonable necessary time frame.
- Evaluate the effectiveness of the 12-hour work schedule.
- Review and revise the Department’s sick leave policy and procedure to ensure that employee rights are maintained while misuse is effectively eradicated.
- Continue to seek grant-funding opportunities and additional revenue sources.
- Conduct an energy assessment of remote tower site locations and consider prudent and necessary cost savings measures.
- Review Call Center Management Information System (CCMIS) default settings to ensure that they are appropriate for today’s mission and operations.
- Research the feasibility of utilizing the old Sheriff’s substation building for technical support work areas and training space.
- Provide comprehensive training to all NYSPIN staff, both full time and cross-trained employees, in all aspects of the IJP system, which are applicable to teletype entries and inquiries.
- Prepare a strategic plan with recommendations for the implementation of Next Generation 9-1-1 (NG9-1-1) technologies.
- Work with New York State Homeland Security, the NYS Interoperable and Emergency Communication Board, and the NYS 9-1-1 Coordinators in developing standards for NG-9-1-1 and interoperability.
- Maintain 100% reliability of the Onondaga County Interoperable County Interoperable Communications System (OCICS) digital trunked land mobile radio and simulcast alerting paging systems.
- Develop and implement a testing and authorization process for accepting subscriber radios and accessories other than those authorized during the initial system acceptance and warranty period by March 31, 2011.
- Implement a County Contract with an authorized service vendor for the maintenance and installation of OCICS subscriber equipment. The contract shall take advantage of the bulk purchasing power of member agencies and shall be made available to local municipalities and fire districts for their benefit and expense.
- Improve upon our recruitment, selection and training process in an effort to attract, maintain, and retain the best qualified candidates.
- Establish a recruitment team in January 2011 to brainstorm recruitment efforts for March 2011 PST and PSD examinations.
- Request candidate referrals from Department of Emergency Communications personnel and served public safety agencies.
- Partner with community groups and organizations in an effort to attract minority applicants in an effort to achieve a workforce that is as diverse as the community that we serve.
- Develop and release a recruitment video.
- Revise the agency’s recruitment brochure.
- Obtain 9-1-1 Call Center Partner Program Recognition from the National Center for Missing and Exploited Children (NCMEC). Complete NCMEC training for call center management.
- Maintain compliance with Commission on Accreditation for Law Enforcement Agencies (CALEA) Public Safety Communications accreditation standards.
- Revised and update the Field Guide for Public Safety Personnel which provides information to public safety field personnel with information about the 9-1-1 Center.
- Appoint a CALEA accreditation manager for the 2011-2013 self-assessment cycle.
- Continue to develop relationships with contiguous Counties to investigate ways to share costs and increase operational efficiency.
- Continue development of the Tactical Interoperable Communications Plan (TICP) to foster collaboration on a joint interoperable communications network for the Central New York State Syracuse Region, which includes the counties of Onondaga, Cayuga, Cortland, Madison, and Oswego.
- Continue development of the plan to enter into inter-municipal agreements to share Onondaga County’s Master Site Server with contiguous counties through the Central New York Interoperable Communications Consortium (CNYICC).
- Remain within the confines of the 2011 Adopted Budget.
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