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In 2006, the Training Division continued to develop into an expanded network of resources and support based on the increasing demands of new technology.  This network provided training for 14 new employees, updated training requirements based on Department of Homeland reqirements, new CAD curriculum deveopoment, on-going refresher training and a host of other topics.  2006 also included enhancing various levels of the Training Division, including Communication Training Officers, Technical Work and Support Groups, and outside resources to better address the needs of our employees as they face the new challenges of technology and procedures in 2007.

The vast majority of training hours continues to be Classroom and On-the-Job Training for newly hired or recently promoted staff.  Training additionally occurs during the 15-minute rollcall period that precedes each shift. 

Training hours for 2006 summarized on the following charts.

2006 TRAINING HOURS

 

# OF STAFF

HOURS PER

TOTAL

TRAINING

TRAINED

STAFF

HOURS

Rollcall

125

60

     7,500

On-the-Job Training

14

varied

     5,320

New Employee Classroom
14
225
     3,150  
Intergraph CAD
42
varied
        936  
Emergency Medical Dispatch
14
40
        560
Incident Command Structure
57
varied
        544
NYSPIN
5
varied
        383
New Dispatcher Classroom
4
80
        320

Defensive Driving

12

22

        264

Refresher

4

50

        200

Outside Agency Observation

15

12

        180

Instructor Development

2

80

        160

Supervisory

12

varied

        120

Cross-Training/Fire

2

60

        120

Miscellaneous
4
varied
        116

Miscellaneous Computer Training

11

varied

        113

CPR-AED

14

8

        112

Communication Training Officer Refresher

40

2

         80

NICE Logger Training

26

3

         78

Field Communications
25
3
         75
Communication Training Officer
9
8
         72
Public Safety Critical Incident Management
3
16
         48
NYS Emergency Alert System
6
2
         12

TOTAL 2006 TRAINING HOURS

    20,463

Training Hours by Category

Training for New Hires       

Training for newly hired or promoted employees in Public Safety titles includes incident coding and entry, telephone operation and answering skills, computer aided dispatch (CAD) system operation, emergency medical dispatch (EMD) procedures, 9-1-1 Center policy and procedures, the Criminal History Arrest Incident Reporting System (CHAIRS) and the New York State Police Information Network (NYSPIN), Onondaga County geography, training regarding the procedures of agencies served by the 9-1-1 Center, and training on various other topics.  In addition the Department of Emergency Communication has guest instructors to discuss penal law, domestic violence, stress management, civil liability, as well as “ride alongs” with various agencies.  At the conclusion of the classroom portion of their training new hires have extensive on-the-job training with individual experienced training officers.

In-Service Training

In-service training is provided to employees on a regular basis on a variety of topics such as the New York State Police Information Network (NYSPIN) re-certifications, Emergency Medical Dispatch (EMD) procedure updates, and other subjects.  The Training Office also provides refresher training to employees returning to work after a long absence due to illness, maternity or other reasons.  In addition, the Training Office provides remedial training on an as needed basis to employees with deficiencies in specific areas.