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In 2006, the Training Division continued to develop into an expanded network of resources and support based on the increasing demands of new technology. This network provided training for 14 new employees, updated training requirements based on Department of Homeland reqirements, new CAD curriculum deveopoment, on-going refresher training and a host of other topics. 2006 also included enhancing various levels of the Training Division, including Communication Training Officers, Technical Work and Support Groups, and outside resources to better address the needs of our employees as they face the new challenges of technology and procedures in 2007.
The vast majority of training hours continues
to be Classroom and On-the-Job Training for newly hired or
recently promoted staff. Training additionally occurs during the 15-minute
rollcall period that precedes each shift.
|
# OF STAFF |
HOURS PER |
TOTAL |
TRAINING |
TRAINED |
STAFF |
HOURS |
Rollcall |
125 |
60 |
7,500 |
On-the-Job Training |
14 |
varied |
5,320 |
| New Employee Classroom |
14 |
225 |
3,150 |
| Intergraph CAD |
42 |
varied |
936 |
| Emergency Medical Dispatch |
14 |
40 |
560 |
| Incident Command Structure |
57 |
varied |
544 |
| NYSPIN |
5 |
varied |
383 |
| New Dispatcher Classroom |
4 |
80 |
320 |
Defensive Driving |
12 |
22 |
264 |
Refresher |
4 |
50 |
200 |
Outside Agency Observation |
15 |
12 |
180 |
Instructor Development |
2 |
80 |
160 |
Supervisory |
12 |
varied |
120 |
Cross-Training/Fire |
2 |
60 |
120 |
| Miscellaneous |
4 |
varied |
116 |
Miscellaneous Computer Training |
11 |
varied |
113 |
CPR-AED |
14 |
8 |
112 |
Communication Training Officer Refresher |
40 |
2 |
80 |
NICE Logger Training |
26 |
3 |
78 |
| Field Communications |
25 |
3 |
75 |
| Communication Training Officer |
9 |
8 |
72 |
| Public Safety Critical Incident Management |
3 |
16 |
48 |
| NYS Emergency Alert System |
6 |
2 |
12 |
TOTAL 2006 TRAINING HOURS |
20,463 |
Training for newly hired or promoted employees
in Public Safety titles includes incident coding and entry,
telephone operation and answering skills, computer aided dispatch
(CAD) system operation, emergency medical dispatch (EMD) procedures,
9-1-1 Center policy and procedures, the Criminal History Arrest
Incident Reporting System (CHAIRS) and the New York State Police
Information Network (NYSPIN), Onondaga County geography, training
regarding the procedures of agencies served by the 9-1-1 Center,
and training on various other topics. In addition the Department of Emergency Communication
has guest instructors to discuss penal law, domestic violence,
stress management, civil liability, as well as “ride alongs” with
various agencies. At the conclusion of the classroom portion
of their training new hires have extensive on-the-job training
with individual experienced training officers.
In-service
training is provided to employees on a regular basis on a variety
of topics such as the New York State Police Information Network
(NYSPIN) re-certifications, Emergency Medical Dispatch (EMD)
procedure updates, and other subjects. The Training Office
also provides refresher training to employees returning to work
after a long absence due to illness, maternity or other reasons. In
addition, the Training Office provides remedial training on an
as needed basis to employees with deficiencies in specific areas.
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