Training
In 2008, the Training Division continued to develop its network of resources and support based on the increasing demands of new technology, Homeland Security and staff development. This network provided training for new employees, updated training requirements based on Department of Homeland Security requirements, new CAD Essentials, new equipment and technology, on-going refreshers and a host of other topics.
2008 also included enhancing various levels of the Training Division, including increasing the number of Communication Training Officers to 44, the formation of Peer Work and Support Groups, and outside resources to better address the needs of our employees as they face the new challenges of technology and procedures in 2009.
The majority of training hours for 2008 focused on classroom and on-the job training for new employees in our on-going effort to reach our full staffing levels. The Training Division also provided cross-training for police and fire/EMS dispatch disciplines, as well as Emergency Medical Dispatch [EMD] training and EMD refresher Training. Training additionally occurs each day during the 15-minute
rollcall period that precedes each shift.
Training for newly hired or promoted employees
in Public Safety titles includes incident coding and entry,
telephone operation and answering skills, special answering equipment for ADA compliance, computer aided dispatch
(CAD) system operation, emergency medical dispatch (EMD) procedures,
9-1-1 Center policy and procedures, the Criminal History Arrest
Incident Reporting System (CHAIRS) and the New York State Police
Information Network (NYSPIN), leadership and supervisory skills, Onondaga County geography, training
regarding the procedures of agencies served by the 9-1-1 Center,
and training on various other topics. In addition the Department of Emergency Communication
has guest instructors to discuss penal law, domestic violence,
stress management and civil liability, as well as “ride alongs” with
various agencies. At the conclusion of the classroom portion
of their training new hires have extensive on-the-job training
with individual experienced training officers.
In-service
training is provided to employees on a regular basis on a variety
of topics such as the New York State Police Information Network
(NYSPIN) re-certifications, Emergency Medical Dispatch (EMD)
procedure updates, and other subjects. The Training Division
also provides refresher training to employees returning o work
after a long absence due to illness, maternity or other reasons. In
addition, the Training Division provides remedial training on an
as needed basis to employees with deficiencies in specific areas.
Training hours for 2008 are summarized on the following chart.
TRAINING TYPE
|
# of STAFF TRAINED |
HOURS per STAFF |
TOTAL HOURS |
ROLL CALL
|
130 |
60 |
7,800 |
New Employee
|
19 |
591 |
11,229 |
New Dispatcher
|
5 |
330 |
1,650 |
Fire Dispatcher XT
|
7 |
361 |
2,527 |
Police Dispatcher XT
|
2 |
100 |
200 |
EMD
|
19 |
40 |
760 |
EMD Refresher
|
81 |
2 |
162 |
ICS
|
21 |
5 |
105 |
NYSPIN
|
6 |
30 |
180 |
Supervisory
|
7 |
14 |
98 |
Defensive Driving
|
4 |
8 |
32 |
Computer
|
5 |
18 |
90 |
PSCIM
|
1 |
13 |
13 |
CPR-AED
|
19 |
4 |
76 |
CTO
|
3 |
5 |
15 |
CTO Refresher
|
44 |
2 |
88 |
CAD
|
19 |
9 |
171 |
Field Communications
|
20 |
3 |
60 |
Dialogic System
|
9 |
9 |
81 |
Communicator/GeoCast
|
37 |
1 |
37 |
OutReach
|
20 |
5 |
100 |
OCICS
|
Various |
180 |
180 |
Misc
|
Various |
1,040 |
1,040 |
| GRAND TOTAL |
26,694 |
Training for newly hired or promoted employees
in Public Safety titles includes incident coding and entry,
telephone operation and answering skills, computer aided dispatch
(CAD) system operation, emergency medical dispatch (EMD) procedures,
9-1-1 Center policy and procedures, the Criminal History Arrest
Incident Reporting System (CHAIRS) and the New York State Police
Information Network (NYSPIN), Onondaga County geography, training
regarding the procedures of agencies served by the 9-1-1 Center,
and training on various other topics. In addition the Department of Emergency Communication
has guest instructors to discuss penal law, domestic violence,
stress management, civil liability, as well as “ride alongs” with
various agencies. At the conclusion of the classroom portion
of their training new hires have extensive on-the-job training
with individual experienced training officers.
In-service
training is provided to employees on a regular basis on a variety
of topics such as the New York State Police Information Network
(NYSPIN) re-certifications, Emergency Medical Dispatch (EMD)
procedure updates, and other subjects. The Training Office
also provides refresher training to employees returning to work
after a long absence due to illness, maternity or other reasons. In
addition, the Training Office provides remedial training on an
as needed basis to employees with deficiencies in specific areas. |
